Counter Manager

6 days ago


Hong Kong Island, Hong Kong SAR China Coty Full time

Coty is a world leader in beauty and home to an illustrious roster of cosmetic skincare and fragrance brands. And our company has a mission : to challenge the definition of beauty to encourage authenticity and celebrate diversity. Because to us at Coty beauty isnt about conforming to somebody elses ideal. Its about inclusion and liberating everyone to shine in their unique way. THE ROLE Your role is to participate in the development of the retail sales provide leadership to the Beauty Advisor you will ensure that customers are given a quality service at counter as well as a customized consultation being able to advise and demonstrate full product range with your expert knowledge on both Make-up and Fragrance. KEY RESPONSIBILITIES Ensure high efficiency of inventory management and Processing stock procedures in accordance with Company guidelines to ensure 100% accuracy and compliance. Manage defective items and facilitate the returns from store to warehouse. Assist in all stock inventory cycles are completed as scheduled. Works closely with Retail Excellence and Beauty Advisors to ensure smooth and effective store operations. Ensure Beauty Advisor are totally conversant with the KPIs business strategies and the implementing of all company policies and procedures through regular coaching. Actively identify and solve any issues in store operations and people operations in a timely manner scope includes planning and manage weekly rostering for all operations staff and to ensure that Roster always meet the Management expectation. Facilitate in month end calculations of part timer salary commissions as well as overtime pay. To review and analyse daily sales highlight problem areas and take appropriate action to rectify poor performance. Propose and implement corrective actions if needed. Support & Co-ordinate the changing of Merchandising Assortment and ensuring planograms guidelines are met and managing maintenance. Manages all omni-channel orders for fulfilment and stock management from FSS Omni initiative. Ensure retailer Price labelling is done and manages price changes. WHAT YOU'LL BRING ESSENTIAL Extensive knowledge of Fragrance products. People management is essential as incumbent needs to connect and inspire the field team. Great knowledge in KPI management as well as providing analysis on KPI and provide improvements across all BA. Excellent & effective communication skills Ability to remain calm and pleasant during peak hours pleasant personality and service mindset Required Experience: Manager Key Skills Anti Money Laundering E Learning Execution Fiber Optic Air Pressure Handling Client Services Employment Type: Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr



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