Assistant Manager, Payment and Card Operations

Assistant Manager, Payment and Card Operations Add expected salary to your profile for insights WeLab, a leading pan‑Asian fintech platform, operates two digital banks (WeLabBank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game‑changing technology to help users access credit, save money, and enjoy their financial journey. At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab Our team is energetic and passionate and delivers and executes. We are looking for intellectually curious, open‑minded, and smart‑working individuals who share our passion for making financial services enjoyable. Join us to build a better financial future for everyone About You You’re a go‑getter with mad juggling skills (or multiple hats) who can thrive in a fast‑paced, agile environment You enjoy doing purpose‑led and meaningful work You have a strong thirst for knowledge and are driven to find solutions that don’t exist yet You’re comfortable with ambiguity and extremely resourceful (in your past life, you could have been a detective) You always find a way to get things done without sacrificing quality, integrity, and values No task is off limits for you You are humble and prioritize the success of the team over your own with an eagerness to help those around you You don’t shy away from challenges and can bounce back from setbacks What you’ll do and what success looks like in this role Oversee the daily operations, including account maintenance functions, card personalization outsourced vendor management and add‑on service set up according to pre‑defined KPIs Assist the team head to manage daily activities for the bank’s card operations, including payment processing, charge‑back and all associated support functions with counterparts Design and implement card operations policies and procedures and recommend changes to increase efficiency Daily proof reconciliation of all debit card transaction exceptions Analyse and follow up debit card fraud and transaction issues What is required and what we’re looking for University degree or equivalent with 5 years of relevant experience Aware of operational risks, compliance and logistic streamlining Ability to work well independently Good command of spoken and written English and Chinese Knowledge of MasterCard DI preferred Knowledge of MasterCard DI and experience working with debit cards across multiple currencies is an advantage Perks and Benefits to enrich your experience at WeLab Learning and development stipend – we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn Wellness and happiness – numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends Comfortable and positive work environment – open‑plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with free food and drinks when you want to recharge Work smart, play hard – connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping‑pong table, or over activities like hiking, yoga, badminton, etc. A big and contagious smile on everyone’s face to make you happier :) We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the Apply button below. All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt. #J-18808-Ljbffr