Hybrid Contact Center Transformation

Manager, Contact Center Transformation and Quality Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview At Citi, we connect millions of people...

Manager, Contact Center Transformation and Quality Add expected salary to your profile for insights Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job...

A leading financial institution in Hong Kong is seeking a Manager for Contact Center Transformation and Quality. The role involves translating business needs into digital solutions, reviewing client journeys, and managing testing phases for new initiatives. Candidates should have 2–5 years of relevant experience, a Bachelor's degree, and fluency in...

A top-tier financial services firm in Hong Kong is looking for a Functional Business Analyst to drive a major Policy Administration System migration. You'll assist the Product Owner, design workflows, and collaborate with cross-functional teams. Candidates should have over 6 years of experience in insurance or financial services and be fluent in Cantonese,...

A leading global financial services group based in Hong Kong seeks an experienced Functional Business Analyst. You will assist with a major Policy Administration System migration, collaborating with diverse teams, and ensuring smooth implementation. Candidates must have over 6 years in similar roles, and experience in Insurance, Banking, or Financial...

A leading financial services provider in Hong Kong is seeking a Director of Digital Delivery & Agile Transformation. This role focuses on leading Agile teams and driving digital transformation initiatives. The ideal candidate has over 10 years of experience in digital delivery and Agile frameworks. They will be responsible for strategic planning, team...

A leading global financial services group is seeking an Operations Analyst to drive a crucial Policy Administration System migration. The role involves task prioritization, workflow design, and cross-team collaboration, requiring over 6 years of experience in the insurance or financial services sector, along with fluency in Cantonese, Mandarin, and English....

A leading global financial services group in Hong Kong is seeking a Data Center Engineer to manage the design and installation of Data Centre racks and cabling. The role includes overseeing IT equipment installations, providing hands-on support, and ensuring quality standards. Ideal candidates will have 5+ years of experience in Data Centre management and...

A leading international financial services provider is seeking an Associate Director/ Senior Manager for Administration. In this role, you will drive the transformation of Group Insurance operations through the implementation of a new Policy Administration System. You will work cross-functionally, ensuring service quality and excellence in customer support....

A prominent cultural institution in Hong Kong seeks a Customer Service Manager to oversee a dynamic team dedicated to delivering exceptional customer service. The successful candidate will have a strong background in contact centre management and public service engagement. The role includes training staff, enhancing service delivery, and coordinating with...