Senior Technical Service Manager

1 day ago


hong kong, Hong Kong SAR China OCBC Full time
Senior Technical Service Manager - Network Infrastructure

Be among the first 25 applicants

  • Lead and define the overall architecture, design, principles, guidelines, standard and best practices of network technology in the bank.
  • Lead the documentation of current network infrastructure state and develop infrastructure gaps and impact analysis.
  • Collaborate with IT leaders and define future state network architectures and technology to advance the bank digital capabilities.
  • Lead the overall network health monitoring metrics and provide practical direction where applicable for in-depth monitoring of network performance.
  • Provide technical leadership, directions and translate technology into effective and practical business use cases.
  • Present technology architecture and strategy to all stakeholders from executives to individual contributors.
  • Formulate detailed plans to add new initiatives or improvements to the existing core infrastructure and provide technical support throughout this process.
  • Mentor and guide technical staff in implementing best practices and standards.
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders professionally.
  • Strong appreciation of business-IT alignment to maximize the adoption of technology solutions to advance the bank digital capabilities.
  • Proven ability to operate under pressure and meet challenging deadlines with minimum supervision.
  • Highly organized with strong situational analysis, problem-solving and decision-making abilities.
  • A good team player with excellent interpersonal skills, proactive in nature and possess a positive attitude.
  • Deliver support and management of infrastructure services in their respective technology domains, and other “business-as-usual” activities including patching, technology refresh and upgrade, health check and monitoring.
  • Deliver Infrastructure-led projects in their technology domains.
  • Collaborate with local business units, technology teams, Group teams in Macau, to ensure effective alignment and delivery of infrastructure services/projects.
  • Support local or overseas regulatory technology/cybersecurity enquiry, incident/problem review.
  • Lead and participate in incident troubleshooting/resolution and root cause analysis, ensuring minimal impact to business operations, and quick incident resolution and recovery.
  • Handle audit and inspection requests from internal/external bodies and regulatory authorities, ensuring compliance with all relevant standards and regulations.
  • Manage third-party suppliers and supplier agreements to ensure that a high-quality standard is reached.

Requirements:

  • Cisco Certified Internetwork Expert (CCIE) in R&S or DC.
  • Minimum 15 years of relevant working experience, with the last 5 years in large scale network architecture design, deployment, and implementation.
  • Must have in-depth and hands-on technical experience in Cisco ACI, SDN, routing and switching, and firewalls.
  • Strong technical knowledge in network high availability design, implementation, considerations and tuning.
  • Experience in Hypervisors network connectivity and Cloud connectivity (AWS, Azure, Google) is a plus.
  • Strong technical implementation knowledge in network monitoring and performance tuning.
  • Strong network troubleshooting skills at protocol levels.
  • Hands-on experience in network automation implementation.
  • Candidate with banking working experience is an added advantage.
  • Bachelor's Degree or equivalent work experience.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking

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