Senior Education Executive/Assistant Education Manager

6 days ago


Kowloon, Hong Kong SAR China Estee Lauder (Hong Kong) Ltd Full time

Senior Education Executive/Assistant Education Manager Add expected salary to your profile for insights Facilitate engaging education content for Training and E-learning related to education practices Implement and cascade classroom education programs and seasonal seminars for all target participants Collaborate on the development of educational programs and material, including the localization of global education initiatives, translation of educational content, and preparation of training notes Support a full spectrum of educational activities, including field coaching and special education projects Assist in execution of Global and Regional programs while developing local training programs to meet the specific needs for field staff Assist in managing cabine business and service experience execution Support the Education Manager in evaluating and reviewing the performance of beauty advisors Improve customer service experience, foster engaged customers and promote organic growth Coordinate with the team to consistently meet the customer satisfaction goals Support the analysis of service statistics and compile accurate reports Take ownership of customer issues and follow through resolution Assess the education needs of the field team and conduct per door improvement analysis Work closely with Marketing & Sales team to identify additional training needs, propose remedial measures, and coach beauty advisors Requirements Bachelor’s Degree with a focus in Business or equivalent Minimum 8 years of relevant experience in training in beauty fields. Cabine experience preferred Solid experience in both classroom training and field coaching In-depth knowledge of the latest beauty products and trends Strong business acumen, proactive, a passion for excellence Excellent presentation skills and communication skills with strong graphic sense and visual storytelling skills Resourceful with good initiative and result-oriented Creative and with an enthusiasm in beauty Proficient in using MS Excel, Words, and PowerPoint Excellent in both written and spoken English and Chinese communication #J-18808-Ljbffr


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