Sales Operations Manager

5 days ago


Tsuen Wan District, Hong Kong SAR China BSH Home Appliances Ltd Full time

Sales Operations Manager (Order Fulfillment) We are looking for a highly organized and results‑driven Sales Operations Manager to support strategic initiatives across Sales Operations and Business Excellence. This role will focus on driving cross‑functional projects that enhance operational efficiency, streamline processes, and strengthen the overall performance of our sales and service delivery & installation operations. You will work with various stakeholders, including business owners, to ensure the solution aligns with business objectives. THE JOB: Re‑engineer with technology and streamline sales operation procedures to support Company growth agenda. Analyze current operations to identify bottlenecks and improvement opportunities in order to consistently meet the daily performance of sales, delivery, and installation. Lead, design and implement end‑to‑end digitalization projects to optimize processes that improve efficiency, accuracy, and customer experience. Liaise with cross‑functional teams and external partners to ensure alignment on project goals, cost targets, performance deliverables, and timelines. Collaborate with key stakeholders to define clear ownership (RACI) and maintain process governance, including segregation of duties and compliance standards. Manage system & user testing, rollout, and adoption of new tools or process improvements to ensure business continuity and stakeholder satisfaction. Assist with general operational needs, including data organization, new business requests, and cost analysis. THE CANDIDATE: Bachelor's degree in Business Administration, Sales, Marketing, or related fields. 8–10 years of experience in project management, sales operations, or process improvement. Strong leadership and management skills. Excellent numerical and analytical skills in business planning. Excellent negotiation and problem‑solving skills. Able to manage and influence internal and external stakeholders. Experience with AI‑tools, SAP and installation would be an advantage. Project Management certification (e.g., PMP, Agile) is a plus. Excellent communication, interpersonal, and presentation skills in English & Chinese. We offer a competitive remuneration package including 13th‑month salary, performance bonus plus other grants, leave for family role, life and accident insurance coverage, generous medical and dental coverage, staff purchase privileges, and a 5‑day work week to the right candidate. PLEASE APPLY to BSH Home Appliances Limited by sending your full resume with present & expected salary and available commencement date via "APPLY NOW". All information provided will be treated in strict confidence and used for recruitment purposes only. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years of project management experience do you have? #J-18808-Ljbffr


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