Luxury Travel Operations Assistant

4 days ago


WorkFromHome, Hong Kong SAR China Champ Travel Full time

Are you energized by turning plans into perfectly executed trips? Join Champ Travel as a Luxury Travel Operations Assistant —the behind-the-scenes pro who turns ideas into confirmed bookings, polished itineraries, and seamless concierge deliverables. Enjoy the flexibility of working from home in a positive, encouraging environment surrounded by A-players. Company Background Champ Travel is a boutique luxury travel and concierge agency committed to orchestrating unparalleled experiences for our clients. Founded on excellence, empathy, and consistency, we curate personalized services and exclusive access across the world’s most prestigious destinations and experiences. Our dedicated teams collaborate 24/7 to deliver stress‑free travel and concierge services. Our core values guide everything we do: Get It Done: Persistence, asking for help when needed, and following through. Empathy: Understanding teammates’ perspectives, anticipating needs, and supporting each other. Consistency: Reliable responses and following SOPs/checklists to deliver seamless experiences every time. Key Responsibilities Trip & Itinerary Production Build clear, accurate day‑by‑day itineraries and trip packs (flights, hotels, transfers, activities). Prepare client‑ready documents (tickets, confirmations, vouchers; light layout in Canva or similar). Track deadlines (holds, payment dates, cancellation windows) and keep internal notes up to date. Fulfill concierge requests (restaurant bookings, gifts, flowers, special occasions). Liaise with hotels, DMCs, transport and meet‑&‑greet partners; confirm details and perks. Proactively follow up, capture proofs/confirmations, and close loops with the internal team. Quality Control & Admin Check fare rules, T&Cs, names/dates, and document accuracy before hand‑off. Follow SOPs/checklists and elevate exceptions (payments, policy conflicts, urgent changes) promptly. Qualifications Experience in customer service, admin, or vendor coordination. Background in travel operations, hospitality, or concierge is a plus. Exceptionally organized with strong attention to detail; loves clean documentation and checklists. Clear written and verbal communication; timely updates to teammates. Calm under time pressure; able to prioritize and meet deadlines. Tech‑comfortable (docs/spreadsheets; itinerary tools; CRM basics). Work U.S. business hours (overnight in Hong Kong) Fluent in English and Cantonese. Why Join Us Positive, encouraging work environment New and exciting challenges every day Annual company retreat Apply Now Ready to help us deliver flawless trips from behind the scenes? Apply via JobsDB with your resume and a brief cover letter outlining relevant experience. Note: Applications without a cover letter will not be considered. Please share a short story reflecting one of our core values—“Get It Done,” “Empathy,” or “Consistency.” Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as an operations assistant? Which of the following languages are you fluent in? Sheung Wan, Central and Western District, HK #J-18808-Ljbffr



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