Sales Manager

Mandarin Oriental, Hong Kong is looking for a Sales Manager - Terrace Boulud to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award‑winning service and impressive facilities since 1963, it is the much‑loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much‑loved greats and one Michelin‑star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026. About the job Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Sales Manager - Terrace Boulud will be the primary point of contact, plan, organize, coordinate, and execute events to meet and exceed the organisers’ expectations, while providing exceptional service, seamless communication, and tailored collaboration with internal teams and external vendors, evaluating processes and guest feedback to enhance operations. The Sales Manager - Terrace Boulud reports to the Director of Operations - Terrace Boulud. As Sales Manager - Terrace Boulud, you will be responsible for the following duties: Responsible for planning, organising, coordination and executing event to meet and exceed the organisers’ or bookers’ expectations Create and maintain a sales brochure and actively sell the restaurant Proactively approach potential clients for partial or fully privatized events Provide event plan, themes and timeline to meet client objectives Overseeing the smooth setup, running and pack up of events Post-event evaluation to enhance the guest’s experience Handle complaints with professionalism, ensuring a positive outcome wherever possible Sourcing and negotiating with vendors for AV equipment, catering, decorations, entertainment, and other event-related services to ensure successful event execution Remain updated on catering menus, set‑ups, services, capacities and product knowledge Entertain organiser to appreciate confirmed business from potential corporate companies Coordinate with the restaurant operations team and culinary team regarding the operations of extraordinary arrangements or commitments Attend and participate in the sales and operations related meetings and business development meetings Feedback on relevant trends, competitor pricing, innovative concepts and marketing updates Perform any special projects as directed by your immediate superior Distribute seasonal gifts to valuable customers Support restaurant operations when required As Sales Manager - Terrace Boulud, we expect from you: At least 5years of relevant working experience in Catering / Event Sales, preferably with pre‑opening experience in a luxury hotel Experience in managing outside catering service in luxury segment Degree holder in hotel management or other related disciplines Proficient in spoken and written English and Chinese (both Cantonese and Mandarin) and computer literacy Strong administration and organization skills Excellent communication and interpersonal skills Passionate in customer service and hospitality industry Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. #J-18808-Ljbffr