Bank IT Helpdesk Engineer – Windows, Office 365 Support

A technology consulting firm in Hong Kong is looking for a Helpdesk Support Engineer who will manage the Tier-1 hotline and handle IT-related service requests. The candidate should have a diploma in Information Technology and at least one year of customer service experience in the IT field. Proficiency in English and Chinese, along with technical knowledge...

SW8638 |16 Apr 2024 Helpdesk Support Engineer (Bank) (18-23K)The primary responsibility is to conduct frontline support needs via telephone and email and give initial support to users. Fulfill all contract scope and ensure sure all overcharges have been arranged on-time. Provide day-to-day PC administration, Office365, Outlook and desktop services. Provide...

SW8653 |30 May 2024 Helpdesk Support Engineer (Bank) (18-24K) Responsibilities Coordinating with vendor to delivery PC devices to users and answer user enquires about computer log-in issue and general inquiries. Responding remote project operation support. The primary responsibility is to conduct frontline support needs via telephone and email and give...

SW8598 |17 Jan 2024 Helpdesk and Deskside Support Engineer (30-40k / No OT)Provide frontline helpdesk support on IT-related issues through to a ticketing system. Familiar in O365 support. Perform first tier troubleshooting with on-site and remote tools. Coordinate with internal and external parties. Be responsible for drafting technical documents. Assist in...

SW8495 |16 May 2023 Helpdesk Support Engineer (Evening Shift)Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Perform first tier troubleshooting with remote tools. Coordinate with internal and external parties. Be responsible for drafting technical documents. Assist in performing any other IT...

SW8632 |03 Apr 2024 Helpdesk Support Engineer (Overnight) (18-23K)Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Account admin required. Coordinate with internal and external parties. Assist in performing any other IT duties as assigned by supervisors. Diploma or above in Information...

SW8674 |17 Jul 2024 Helpdesk Support Engineer (Overnight) (19-23K)Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Coordinate with internal and external parties. Assist in performing any other IT...

Deskside Support Lead (Windows, Office 365, endpoint) $30k The Deskside Support Lead will manage and support a team of four engineers (two deskside). This role combines leadership responsibilities with active technical involvement. The Lead will participate from the project transition stage through steady‑state operations, ensuring consistent service...

SW8730 |23 Dec 2024 Helpdesk Support Engineer (Day/ Night) (16-23K) Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues through omni-channel...

Helpdesk Support (Overnight) Provide frontline helpdesk support on IT‑related issues through omni‑channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Working Location: Kowloon Bay Requirements DSE or above in Information Technology or related...