Associate Service Strategy

Associate Service Strategy & Governance Lead Responsibilities Support internal and external IT audits, Security and risk assessment activities. Facilitate communication and coordination between Global and local IT and other business units regarding governance matters, ensuring compliance with Group Standards. Establish, implement, and maintain the organization's IT governance framework to ensure IT supports and aligns with business objectives, complies with regulatory requirements, and manages risks effectively. Establish processes for IT strategic planning, performance measurement, and reporting. Support CSIP (Continuous Improvement plan) – continuously review and improve operations processes to avoid potential incidents. Support Capacity Management activities to continuously improve IT service resources, meet business objectives, and reduce risk to service. Ensure sufficient IT capacity to meet current and future business demands of internal and external clients in a cost‑effective manner. Set appropriate levels of monitoring of resources and system performance, track IT resource usage and promptly identify any capacity issues. Liaise with relevant stakeholders to maintain knowledge of future demand for Services and predict the effects of demand on service levels and resultant capacity requirements. Support Change management process to ensure change implementors are executed effectively and align with organizational goals. Participate in CAB meetings to review and make informed decisions on change requests, playing a crucial role in the decision‑making process. Align change requests with business objectives to ensure they add value, demonstrating strong problem‑solving skills in balancing various factors. Ensure a smooth transition of changes from development to day‑to‑day operations, bridging the gap across different teams and environments. Support IT DR/BCM programme, including roles and responsibilities, measurement reporting, and remediation of resilience risks. Review and support business owners to conduct periodic Business Impact Analysis, identify recovery requirements, and work with the business continuity coordinators to develop and implement recovery plans in the event of a business disruption. Ensure plans are completed qualitatively and in line with DR/BCM policy and standard requirements. Work closely with relevant IT domains and other business units to develop/maintain DR plans for critical systems and applications to ensure the recovery plans are updated and functioning properly and align with RTO/RPO requirements. Qualifications Degree holder in Information Technology, Computer Science or related disciplines. Minimum 5 years’ experience working in an environment based on best practice of ITIL frameworks and governance. Experience in IT Service Management, including IT Incident, Problem and Change Management as well as driving Continuous Service Improvement (CSI). Knowledge of IT infrastructure and application technologies. Experience in handling complex situations and escalations. Proven ability to work with a diverse set of stakeholders. Certification in IT Infrastructure Library (ITIL) v3 or above is preferred. About AXA Hong Kong & Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles – as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well‑being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( Culture ( & Career Development ( Seniority level Not Applicable Employment type Full‑time Job function Other Industries Insurance Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x Sign in to set job alerts for “Associate Service Strategy & Governance Lead” roles. #J-18808-Ljbffr