Gruppe Louis Vuitton | Expert Advisor

2 weeks ago

kowloon, Hong Kong SAR China Gruppe Louis Vuitton Full time
Expert Advisor (Women's Universe/ Men's Universe)
  • Published on 2024-10-30
  • Employment type: Full Time
  • Contract type: Permanent Job
  • Country/Region/City: Hong Kong SAR, Kowloon, Hong Kong SAR

As an Expert Advisor, you will be an ambassador of the Brand, with a special focus on a category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.

Job Responsibilities

Be an Exceptional Client Advisor

  • Achieve individual and team objectives and be accountable for the sales results of your category.
  • Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long-term Client relationships; manage a wide portfolio of potential Clients.
  • Provide expertise and comprehensive advice on your product category to Clients (whether style-related or technical), assess the Client's style and match with product recommendations.
  • Support team members when they have Clients requiring more detailed information.

Promote and Show Ownership for the Category

  • Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm.
  • Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients.
  • Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales.
  • Interact with the Visual Merchandiser to ensure your category is well displayed.
  • Nurture a thorough knowledge of the competition.

Support the Store Team on the Category

  • Be a partner to the Team Manager in charge of your category; provide them with feedback (product performance, quality, Client-related information, local market, competitors, trends, missing opportunities...) which will then feed the Country Merchandising team.
  • Be a point of reference on your category in store, sharing passion for the product and inspiring others.
  • Be a partner to the Field Coach Trainer to develop selling skills and product knowledge in the store.
Profile
  • Passion for Louis Vuitton, and deep knowledge of the Field of Expertise.
  • Excellent styling skills with a sense of personal style, and strong interpersonal skills.
  • Professional attitude with a commercial mindset, and willing to take responsibility and ownership.
  • Agile individual who has a strong sense of curiosity and empathy.
  • Fluent in English; Cantonese and Mandarin are an advantage.

Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.

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