Network Voice Engineer
3 months ago
Client Description
Job Description
- Configuration and maintenance of Avaya VoIP and Call Center infrastructure and related services such as Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions.
- Evaluates and identifies opportunities for VoIP and Call Center performance and functionality improvements.
- Work with technical team to ensure that hardware and software infrastructure are maintained with latest firmware and software requirements.
- Create and maintain documentation as well as procedures.
Job Requirements
- Bachelor degree with 5-8 years relevant experience on supporting enterprises VoIP.
- Experience in design, configuration and expansion of Avaya VoIP and Call Center solutions including Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions.
- Efficient in maintaining Avaya PBX products such as media servers, voicemail systems, gateways and its related circuit packs such as CLAN, MEDPRO, Xfire, VAL and DS1.
- Maintaining contact center call flow using vectoring, VDN, announcements and switch programming.
- Troubleshooting skills in VoIP and Call center environment is desired.
- Respond to all audit results with an action plan; implement recommended improvements to processes.
- Working technical knowledge of current network hardware, protocols, and Internet standards, including OSPF, BGP, DNS, DHCP, NTP.
- Competence with testing tools and procedures for voice and data circuits.
- Good communication and presentation skills in English & Cantonese.
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