System Administrator
4 months ago
Employment Type: Full time
Departments: Information Technology Department
Job Functions: Information Technology
Job Description:
- Manage IT Helpdesk tickets in a timely manner
- Respond to user calls via phone, email, and ticket system
- Resolve user queries and feedback quickly and effectively
- Document cases in the Ticket Logging System
- Adhere to company policies, corresponding guidelines, and service level standards
Requirements:
- Diploma/Degree (Fresh graduates will also be considered) in Information Technology or related disciplines
- Completion of ITIL Foundation is an advantage
- Strong customer-oriented mindset with excellent communication and interpersonal skills
- Independent, diligent, and responsible, with a positive attitude under pressure
- Familiar with various MS Office applications
- Good command of both written and spoken English and Chinese; spoken Mandarin is a privilege
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