Engagement Manager

5 days ago

Hong Kong Island, Hong Kong SAR China The Executive Centre Full time

Engagement Manager Join to apply for the Engagement Manager role at The Executive Centre Job Summary This role aims to provide a level of quality customer service to all clients & members, unsurpassed in the hospitality industry. You will work closely with your Operations colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs. Through the establishment and maintenance of excellent client relations, you will act as the 'face' of TEC and act as the first‑class support function for all our in‑house and external Members. Responsibilities Contribute to daily operations, including centre opening and closing, all operational activities, facilitating Member activity. Engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike. Coordinate upkeep of our Centre's facilities, decorations and furniture, addressing cleaning, repairs and areas of improvement. Contribute to the successful achievement of business performance metrics in your city. Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements. Requirements Bachelor's degree is preferred. Good command of written and spoken English and local language. Minimum 2 years customer service and admin experience in hotel, retail or client‑centric environments is preferred. Worked in and understand a truly collaborative environment. Seniority Level Entry level Employment Type Full‑time Job Function Business Development and Sales Referrals increase your chances of interviewing at The Executive Centre by 2x #J-18808-Ljbffr

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