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Assistant Butler Services Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist Butler Services Manager in overseeing the daily operation and performance of the butler team
  • Observe guest preference and habits, anticipate their needs by providing unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
  • Review arrivals and departures for accuracy and completeness, prepare daily operation reports and review butler checklist
  • Monitor and manage team performance by providing supervision and professional development, counselling and coaching
  • Review and update the departmental SOPs with approval of the Director of Guest Experience
  • Update the guest preference, feedback and comments on to the guest profile section

REQUIREMENTS

  • Minimum 4 years' relevant working experience in a sizeable luxury hotel in similar capacity
  • Commitment and passion in delivering personalized guest service, anticipatory with a keen eye for detail
  • Proven managerial abilities in people management, strategic planning and decision making
  • Ability to build rapport quickly and maintain guest relationships
  • Excellent command of spoken English, Cantonese and Mandarin is a must. Any additional languages will be valuable
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