Senior Consultant

Description and Requirements #LI-RV1 "At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation The BMC Professional services team sits at the intersection of technology and business. This team is responsible for our customers success, ensuring the smooth implementation of BMC products in their environments. You will be the product expert that guides our customers through education, delivery and implementation. The BMC Senior Consultant provides leadership on technical delivery engagements by implementing the BMC solutions using supplied Solution Design and Architecture documentation. A Senior Consultant works closely with the project team to meet the approved Customer business requirements. The Senior Consultant's primary responsibilities for the role are : An individual contributor that Ability to strategically solve complex Customer problems by using various communications, testing, and critical thinking techniques Recognizes Customer operational problems that could be opportunities for BMC Transformation Services. Contributes to and owns as appropriate the analysis process and documentation deliverables including workshop facilitation and leadership, requirements and environment analysis, and documentation of as-is and to-be states. Applies technical, education, and process knowledge and BMC best practices to deliver consistent, high quality, production ready solutions Owns issue resolution through hands-on correction, re-design / re-build, project change order, or bug reporting Success Behaviours Is a self-starter, able to prioritize on getting the right tasks done first and works with internal eco-system to maintain knowledge. Provides on time, accurate and realistic status reports or input to status reports using standard templates. Helps estimate the duration of role-specific activities. Prioritizes and completes all assigned tasks with minimum re-work, including capturing Customer input and review with zero services defect and warranty time. Seeks to identify and mitigate risks before issues arise. Manages and delivers assigned responsibilities within scope and budget. Promotes harvesting and sharing of relevant knowledge and information from completed projects with wider BMC Services community using the internal tools available. Seeks to identify and share, with the BMC Project Manager, new Services Change Order opportunities and / or new SOW based on observed Customer needs and BMC capabilities. A trusted advisor by the Customer. Uses best practices consistently delivering prescriptive recommendations within the scope of the Customer's business goals. Demonstrates knowledge as the "go-to" person for the engagement when the Customer's questions regarding what or how to do tasks within the BMC project scope. Acts as a mentor and role model and sought out by peers. Provides timely information and assistance without compromising own deliverables responsibilities. Gets full consensus within task timeframes from entire project team to drive and achieve goals. Actively manages Customer expectations to ensure a clear understanding of responsibilities, timelines and deliverables, preventing scope creep. Qualifications / Experience / Certifications Bachelor's degree or equivalent experience Solid experience in maintaining, designing and implementing IT Operations Management solutions (ideally BMC Helix TSOM or BMC Helix Operations Management). Programming / Scripting - shell scripting, Batch programming, Python, JAVA, PERL, HTML Databases - Oracle, SQL Server Qualifications / Experience / Certifications (Desirable) Understanding of different software development methodologies (Waterfall, Agile, etc.) SaaS experience Cloud Computing experience Exposure to and involvement with multiple simultaneous projects and cross team dependencies. Helix product certification Microsoft Project Knowledge of effective use of SharePoint, Salesforce and OpenAir #J-18808-Ljbffr