Manager, Customer Due Diligence

1 day ago Be among the first 25 applicants Overview Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Insurance Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business. Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place. The role is reporting to Risk and Business Management Team in Hang Seng Insurance Company ("HSIC"), the Business Compliance Manager is responsible for the implementation of the Group Financial Crime Policy and ensures all related controls are effective and implemented within target completion date. The Business Compliance Manager is also expected to collaboratively work with other stakeholders (incl. Global Insurance, Financial Crime Compliance, WPB, ORM, Insurance Risk, Regulatory Compliance, Third Party Risk etc.). Principal Responsibilities Support HSIC Risk and Business Management team to properly manage Financial Crime Risk “FCR” matters (incl. CDD, Sanctions, Screening, Transaction Monitoring, etc.) and all related items (Risk and Control Assessment, Continuous Monitoring Programme, issues and incidents management). Being the local expert on CDD to production and project stakeholders. Manage and implement CDD related initiatives and projects in accordance with the business model and risk appetite. Ensure plans, projects and expected performance is delivered within the timeline. Drive customer centric and operation efficient CDD process and workflow. Support the maintenance and update of procedure manuals. Perform gap analysis and read‑across related to CDD. Handle regulator enquiry and internal assurance / audit. Manage the onboarding, periodic review and trigger review for customers for PAO and non‑PAO customers for individuals, trust & private investment companies, and entity customers according to the Group and Local standards. Perform CDD activities (e.g. AAR, NNS) to cope with operational needs. Perform QAQC and Continuous Monitoring Programme / Activities. Handle Book of Work. Provide MI for management oversight. Support ad‑hoc tasks as required. Requirements Minimum 5 years relevant AML/KYC experience, including minimum 2 year of experience in client portfolio reviews (including client interaction) across various client segments. Knowledge & experience of KYC / AML Regulations. Having a certification in AML/CFT related courses will have added advantage. Experience in the implementation of Group risk management policies and procedures. Pro‑active & business orientated with ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions. Ability to articulate issues concisely in the language of the business and communicate effectively and confidently across cultures and at all levels of the organization. Leadership / people management experience. Proven behavior to do the right thing, take accountability and commitment to the assigned deliverables. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes. Proficiency in both English and Cantonese. Key Details Seniority level: Mid‑Senior Employment type: Full‑time Job function: Other Industry: Banking You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best‑in‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited #J-18808-Ljbffr