Customer Service Ambassador
2 days ago
Join to apply for the Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) role at AIA Hong Kong and Macau 2 days ago Be among the first 25 applicants Join to apply for the Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) role at AIA Hong Kong and Macau FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About The Role Are you ready to make a positive and impactful difference in people's lives? Join AIA, a world-class finance and insurance company, as a Customer Service Ambassador at our Wealth Select Centre & Customer Service Centre in Hong Kong. Responsibilities Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications. Follow operation procedures in compliance with documented procedures, service benchmarks, regulatory requirements, and company policies and practices. Provide prompt and accurate services, policy information, and professional advice to customers. Manage and resolve customer problems and elevated customer complaints. Handle special requests relating to policy matters. Collaborate with Premium Collection and Underwriting departments to provide one-stop MCV verification service. Support case monitoring and investigation. Provide quality services to customers and continuously identify areas for improvement. Collect customer feedback and report operation problems to the Centre Head. Contribute new ideas to enhance customer experience and work efficiency. Coach and mentor team members, and prepare training material. Support working partners and ensure smooth operation and service alignment. Perform other assigned responsibilities and duties. Requirements University/College graduate with 4-5 years' relevant experience OR Form Five plus at least 7-8 years' working experience. Solid knowledge of life insurance. Excellent communication and interpersonal skills. Passionate about providing excellent customer service and driven by personal motivation. Open to changes and challenges. Proficient in both spoken and written English and Chinese, including Mandarin. Relevant license required for regulated activities. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Insurance #J-18808-Ljbffr
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Customer Service Ambassador
2 days ago
Hong Kong Island, Hong Kong SAR China Bank of China (Hong Kong) Full timeOverview Join to apply for the Customer Service Ambassador role at Bank of China (Hong Kong) . Responsibilities Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity;...
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Hong Kong Island, Hong Kong SAR China 300005 Chief Executive's Office_00002555 Full timeA leading bank in Asia is seeking a Customer Service Ambassador for its Macau Branch. The role involves performing teller duties, providing exceptional customer service, and identifying cross-selling opportunities. Candidates should ideally have a degree and at least one year of experience in banking operations or customer service. Proficiency in English and...
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Bilingual Bank Teller
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Hong Kong Island, Hong Kong SAR China Cultivar Staffing & Search Full timeA leading hospitality service provider is seeking enthusiastic individuals for customer support roles in Hong Kong. As a brand ambassador, you will assist guests with their queries and ensure smooth operational support. Candidates should have a good command of English and be flexible with shift schedules including overnight and public holidays. Benefits...
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Brand Ambassador
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Hong Kong Island, Hong Kong SAR China GS Consultants Limited Full timeA prominent recruitment firm seeks a Brand Ambassador & Customer Services officer in Hong Kong. This role involves managing customer interactions across multiple platforms, ensuring brand information is effectively communicated, and resolving customer feedback. Ideal candidates have a diploma or degree, and at least 3 years of experience in retail or...
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CUSTOMER SERVICES AMBASSADOR
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Customer Service Ambassador, Treasures
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Hong Kong Island, Hong Kong SAR China DBS Full timeJob Description - Customer Service Ambassador, Treasures & Distribution, Consumer Banking Group ) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services,...
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Customer Service Ambassador, Treasures
2 days ago
Hong Kong Island, Hong Kong SAR China DBS Bank Full timeJob Description - Customer Service Ambassador, Treasures & Distribution, Consumer Banking Group ) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services,...
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Bank Customer Service Ambassador/ Teller
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Hong Kong Island, Hong Kong SAR China Manpower Services (Hong Kong) Limited Full timeBank Customer Service Ambassador/ Teller (Global Bank, up to $26-28K per mth) Proactive, customer-oriented with pleasant disposition Presentable, strong communication and interpersonal skills Knowledge in counter service operation and account opening documentation requirement Fluent in both spoken and written English and Chinese, Putonghua will be an...
