Retention Consultant

3 days ago

Hong Kong Island, Hong Kong SAR China GS Consultants Limited Full time

Our Client is an international well known name in medical insurance, who isseeking a driven talent to take up the position as SME Retention Consultant. A successful candidatewill need to be instrumental in retaining corporate memberships. Responsibilities Liaise with existing members through phone calls and email, to address their issues and queries, with the the goal of retaining or renewing the individual’s membership Work towards pre-set business and quality targets to ensure an excellent customer experience for all member interactions Correctly assess the members’ needs, negotiate with them and make changes to policies where appropriate Take full ownership for all member contact and recommend any appropriate options and ensure that every opportunity to fully deliver to the member is identified and taken Accurately maintain and update members’ information, activities and results in all paper and computerised systems,for effective CRM Comply with and take into account any regulatory requirements Maintain a good working knowledge of all competitor products in order to fully participate in the ongoing development of product, workflow and processes To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed Requirements University graduate with a minimum of 3 years of working experience with background in sales/ marketing/ quality assurance/ customer loyalty/ customer service; ideally to have some experience in the Healthcare market Self-motivated and target driven, with excellent planning and organisational skills Strong communication and interpersonal skills Excellent listening and questioning skills to ensure all member information is identified Ability to advise and influence- listens and considers information leading to the application of sound business advice Ability to make decision quickly Possesses good geographical knowledge and differences in time zones Proven sales record and strong customer service skills Interested individuals, please send us your updated CV (in MS word format) with current & expected package through “Click to apply” below. All information collected will only be used for recruitment purpose and kept strictly confidential. #J-18808-Ljbffr

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