Telemarketing Manager

6 days ago

Kowloon, Hong Kong SAR China Perfect Health Clinic Limited Full time

Job Summary: Are you ready to elevate your career in a dynamic environment? Join our team as a Call Center Manager, where you’ll lead and inspire our call center staff to deliver outstanding customer service. In this role, you’ll oversee daily operations, monitor performance, and foster a positive team culture. If you’re a results-driven leader with a passion for excellence, we want you on our team Key Responsibilities: Enhance Customer Experience: Implement initiatives to improve the overall customer journey and satisfaction across our beauty services. Lead and Motivate: Lead and motivate the frontline team to achieve assigned targets and deliver exceptional service. Staff Training: Develop and conduct training programs for store staff, focusing on effective customer interaction techniques and product knowledge. Customer Engagement Strategies: Design and execute strategies to increase customer loyalty and engagement through personalized service and feedback mechanisms. Cross-Department Collaboration: Work closely with marketing, sales, and other departments to ensure cohesive strategies for customer experience. Monitor and Analyze Feedback: Regularly analyze customer feedback and service metrics to identify trends and areas for improvement. Report Generation: Prepare reports on customer experience initiatives, presenting findings and recommendations to senior management. Qualifications: Experience: 3 years of experience in a call center. Experience in outbound call center management and familiar with beauty industry will be an advantage. Education: Bachelor’s degree in any discipline. Skills: Strong leadership, communication, and interpersonal skills. Proficient in call center software and Microsoft Office Suite. Customer-Oriented: A proven track record of being customer-focused with a commitment to achieving team KPIs. We Offer: Maximum 25 days Annual Leave and performance bonus Public Holiday, Birthday Leave, Marriage Leave Free Gift, Medical and dental insurance We offer 5 days work, attractive remuneration and career development opportunities. Interested parties please send full resume with expected salary to HR Department by e-mail to Company Overview: Perfect Medical group was established in 2005 and listed on the main board of Hong Kong Stock Exchange in 2012. We operate over 100 service centers throughout Hong Kong, Singapore, Australia, Macau and China with more than 2,000 employees worldwide. Application Questions: Which of the following statements best describes your right to work in Hong Kong? Have you worked in a call centre before? What's your expected monthly basic salary? How much notice are you required to give your current employer? #J-18808-Ljbffr

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