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Application Support Specialist
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Application Support Specialist (m/f/d) – Early Shift Company Description Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest‑growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships. Job Overview Do you like the satisfying feeling of solving a complex problem? Are you looking for the thrill of working under pressure? Do you want to have a concrete positive impact in one of the cutting‑edge applications in the modern FinTech sphere? Then this job is made for you Your Tasks Maintaining our proprietary, high‑performance index platform First contact person for business users in Hong Kong, Frankfurt, and Toronto in questions related to data and data quality, and underlying applications Close cooperation with our clients, business teams and our IT teams Analyzing and solving customers’ problems or proposing solutions to the responsible department Gathering and analyzing data to evaluate business transactions and processes Supporting and conducting tests of platform changes Monitoring running services and analyzing logs for our different servers Continuously identifying and implementing optimization opportunities within our processes Your Profile Minimum of 3 years’ experience in technical/application support, with a solid understanding of customer service practices and procedures Experience with API requests/responses and relational databases, especially SQL Strong knowledge of Linux Experience with monitoring tools and job scheduling Good understanding of ITIL concepts, including Incident Management, Change Management, and Release Management Ability to provide daily support for the production environment, take ownership of issues, and resolve problems promptly to minimize disruption to clients Interest in financial market data Ability to work independently and remain effective under pressure Highly structured, motivated team player with intercultural competence and excellent communication skills in English (both verbal and written) Ability to fully document solutions and procedures Proactive, adaptable, and self‑managing, with a proven ability to lead project initiatives Background in data analysis or finance is a plus Ability to work early from the office daily Our Offer Join our highly motivated international team with colleagues from around 50 different nationalities Delve into the inner workings of a thriving FinTech company Enjoy our modern flat hierarchy, and startup‑like culture Take over responsibility from day one and build relationships in‑ and outside the company Modern office space in the heart of Hong Kong’s financial district, employee lounge, free beverages, fruits, and more Engage in our various networking and social events Grow both personally and professionally through our diverse trainings Embrace a flexible work culture with a hybrid work model, within a diverse and dynamic environment Your Application Interested? Don’t miss your chance and directly apply online by clicking the “Apply now” button on our website and filling in the application form. Please make sure to also upload your CV, cover letter, and relevant references. Your contact person is Timothy Donovan +49 (0) . We look forward to hearing from you About Us Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt. Since 2007, we develop tailor‑made and multi‑asset class index solutions for ETFs and other index‑linked investment products for the leading global investment banks and asset managers as our clients. Flexibility, efficiency and providing the highest quality are at the heart and soul of our business philosophy. We are now hiring Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr
