Deputy Branch Manager

23 hours ago

Hong Kong Island, Hong Kong SAR China OCBC Full time

Company Overview As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We take the time to truly understand people, offering support, services, solutions and career paths tailored to their individual needs and desires. Today we are on a journey of transformation, leveraging technology and creativity to become a future‑ready learning organisation with a bold ambition to be Asia’s leading financial services partner for a sustainable future. Role Overview This position involves overseeing daily activities, ensuring compliance with company policies and regulatory requirements, and delivering exceptional customer service. You will assist in managing branch sales and operation staff performance and fostering a positive work environment, while effectively communicating and collaborating with various departments to achieve branch goals and enhance operational efficiency. Responsibilities Co‑ordinate with Branch Manager to collaborate branch sales and operation teams Oversee in‑branch counter operation efficiency, operation control and quality, ensuring overall branch premises is in good order for daily operations Ensure full compliance to laid down branch operation procedure and process Manage branch audit review and in‑branch control checking Resolve branch counter related compliance and provide in‑branch operation briefing Guide and coach branch operation staff on need‑based sales referrals Oversee sales operations to ensure full compliance and mitigate risks Monitor and enforce compliance with regulatory requirements and internal operational procedures related to wealth management sales Collaborate with Risk Stewards to address findings and reinforcement Qualifications Minimum 7 years’ relevant branch operation experience Diploma or above Solid people management skill Good communication and interpersonal skills Strong self‑motivation and able to work under pressure Proficiency in both written and spoken English, Chinese and Putonghua Pass in HKSI and IIQE Licensing Examinations What We Offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Finance and Sales Industry: Banking #J-18808-Ljbffr

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