CRM System Analyst
1 week ago
Add expected salary to your profile for insights At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you… Benefits Conveniently located in Whampoa, less than 5 min. walk from MTR Cozy office with contemporary design Comprehensive Medical and Life insurance coverage, including your spouse and children Role Purpose As a CRM System Analyst, you will work on the technical system enhancements and support the group core CRM systems handling Moneyback HK and Watsons Asia loyalty members rewards, profile & campaign management. This role will also be working on the group projects on marketing technologies and system integrations to enhance our customers O+O experience. A Typical Day Work closely with the Team Leader / Development Manager and the Business Units to be responsible for day-to-day system analysis, design, development, testing and system implementation. Collect and understand user requirements and perform technical analysis and specification writing. Design and develop AI-driven features and intelligent agents to streamline operations and facilitate business decisions. Manage issues that affect the daily running of the CRM system. Coordinate with other teams on interdependencies (upstream systems) that relate to CRM Systems. Manage projects and collaborate within and cross the wider IT teams. Coordinate with Service Delivery Management team to ensure smooth transition from project to ongoing support. This Job Is a Good Fit For You You are an EXPERT. You have in-depth knowledge of a key area and seek possible solutions through study and research. You are a DETAILER. You deliberate fully before making decisions and will need to see all the facts before reaching a conclusion. You follow up rigorously. You are a PROBLEM SOLVER. You make decisions based on evidence-based opinions. You are a TEAM PLAYER. Your focus is on the relationships within the team. You are optimistic, energetic and feel energized when working with others. Success Will Depend On Academic background in Information Technology, Computer Science or relevant discipline. Previous relevant CRM development and support experience ideally from retail industry. Knowledge and development experience on the following areas: Java/ J2EE, Spring Boot, Web Service API, SQL, Oracle RDBMS, MySQL, Oracle PL/SQL, Redis, UNIX shell script, Microservice CI/CD, Kubernetes. Familiar with AI/ML frameworks and tools (e.g., TensorFlow, PyTorch), natural language processing (NLP), and chatbot/agent development. Strong interpersonal skills with the ability to work in a team and independently. Fluent in both written and spoken English and Chinese including Mandarin. What is holding you back? Grasp this opportunity and don't let this great chance to shape your life slip away Apply now We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application. #J-18808-Ljbffr
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