Client Advisor, Global Fine Art

Add expected salary to your profile for insights Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others. The Role As a Client Advisor, you are dedicated to delivering a bespoke client experience in the salon assisting clients and sharing information about property within the salon. You also will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients. This role will also focus on logistics and ensure that property movement is safe, timely, and accurately tracked within the salon for the entire sale process. Supporting daily salon Operations to ensure the day to day duties are fulfilled. You will be an active member in the daily operations of the salon and support the supervisor in complying with all companies’ policies and procedures. Responsibilities Proactively deliver a bespoke client experience in the salon assisting clients and sharing high level information about property within the salon Achieve and/or exceed the monthly and annual individual/team sales targets while contributing to the salon‘s overall goal Ensure outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different categories (include luxury items occasionally) and ultra-luxury hospitality services Cultivate new and existing client relationships through exceptional client experience, appropriate follow-up, and any specific CRM initiatives Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building A good team player to partner-sales with colleagues as well as ability to deliver sales independently Partner with line manager and the local marketing team to develop a plan to support events Assist the line manager in providing excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed Uphold all Post-Sale requirements for sales in the salon (Buyer agreements, Client ID, new client account setup) Operation Deliver company’s guidelines and standard operation procedures Maintain excellent communication and interpersonal skills with all organizational levels and outside vendors. Demonstrate sensitivity and discretion in handling confidential information. Condition, receive and tag incoming property Knowledge of handling, installation and packing best practices. Record and/or verify the condition and accuracy of important descriptive information, such as piece count, of incoming property Maintain the integrity of the Operational procedures and comply with Risk Management/ Security Department requirements Coordinate with HK Logistics and Shipping team to schedule installations/de-installations, property release. Inclusive of Collections counter support. Work closely with Specialist departments and in-house sales team to facilitate a best in-class client experience. Work with Inventory Management team to conduct physical inventories and regular stock checks Reconcile stock checks, physical inventory and inventory management databases Verify and ensure accuracy on all necessary paperwork and communicating with salon Manager and appropriate colleagues for any discrepancies. Qualifications Minimum 2 years of work experience in galleries, hospitalities or luxury industries At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour Previous experience in a client service, luxury, or hospitality, driven industry General knowledge of art history and art market preferred Ability to create premier client experience in any environment Calm demeanor with an ability to multitask in a high traffic environment Excellent interpersonal and communication skills with a pleasant client service-oriented attitude Proven experience employing problem solving skills when dealing with internal and external clients Proficiency with MS Word, Outlook and Excel, and general familiarity with database management (knowledge of Sotheby’s systems a plus) Discreet, dependable and mature Team player with a positive working rapport with colleagues Comfortable navigating an iPad Must be available to work week-ends and evenings as necessary Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus #J-18808-Ljbffr