Client Relations Supervisor

2 days ago


Kowloon, Hong Kong SAR China MM HK Retail Limited Full time

Client Relations Supervisor (in-store VIC Servicing) We are seeking a passionate and strategic Client Relations Supervisor to enhance our VIP customer experience and boost client loyalty. This role will involve brainstorming and leading client engagement events that subtly drive sales while maintaining our brand's sophisticated image. Key Responsibilities Lead, develop and implement innovative client engagement events in the lounge to foster relationships and enhance customer loyalty. Oversee daily operations within the lounge, ensuring high-quality service and an inviting atmosphere for VIP clients. Collaborate with the sales team to align client engagement initiatives with sales goals, subtly promoting our products. Analyze client feedback and sales data to refine engagement strategies and improve overall customer experience. Train and mentor staff on exceptional client service and relationship‑building techniques. Monitor and evaluate the effectiveness of events and initiatives, making adjustments as needed to maximize impact. Qualifications 5+ years experience in client relations, hospitality, or retail management, preferably in luxury retail. Strong interpersonal and communication skills, with a knack for building relationships. Creative mindset with the ability to brainstorm and execute engaging events. Analytical skills to assess client feedback and sales data effectively. Self‑motivated and detail‑oriented, with excellent organizational skills. Availability to work flexible hours, including weekends and evenings. MM HK Retail Limited operates a total of 7 international fashion brands under Max Mara Group in HK and Macau, including Max Mara, Sportmax, Weekend Max Mara, MAX&Co., iBLUES, Marella, Marina Rinaldi. Max Mara was established in 1951, a forerunner of ready‑to‑wear of the day. The brand has embraced “the passion and the tradition in a conscious evolution” as its core philosophy. Known for precise, clean and decisive lines in its tailoring, Max Mara’s collections offer sophisticated garments with a couture personality. Building its foundations on the highest quality materials, in‑depth research into wearability, and creative studies on cuts with attention to the smallest details. #J-18808-Ljbffr



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