IT Operations Support Specialist
7 days ago
Overview IT Operations Support Specialist (Renewable Contract) ~40K at KOS International Limited. Our client is a leading utility company and is looking for an IT Operations Support Specialist to join its IT team. The role is responsible for monitoring and operating production IT systems and the data centre environment to ensure stable and reliable 24/7 services for business‑critical applications. Responsibilities Monitor production systems, scheduled batch jobs and IT infrastructure health via monitoring tools and consoles, ensuring issues are identified and handled promptly. Execute daily job schedules, batch processing and routine system operations according to established runbooks and procedures. Perform first‑level troubleshooting for system alerts, job failures and performance issues, and escalate to application or infrastructure teams when necessary. Support data centre operations including system start/stop, backup and restore, tape handling, access control and regular facilities / environment checks. Log, track and update incidents and service requests in the ticketing system with accurate information and follow‑through until closure. Prepare routine operation reports and handover notes for shift changes, ensuring clear communication among team members. Comply with IT security policies, operational standards and change management procedures during all production activities. Qualifications Bachelor's degree or above in Information Technology, Computer Science or related discipline. At least 2 years' experience in IT operations, data centre operations or production support. Basic knowledge of Windows / Unix / Linux server environments, networking fundamentals and job scheduling / monitoring tools. Familiar with Control-M, Veeam and CyberArk. ITIL certification is a big plus. Able to follow procedures carefully, with good attention to detail and documentation habits. Good communication skills and a strong sense of responsibility, able to work under pressure in a mission‑critical environment. Good command of English and Chinese (Cantonese). Apply "Apply Now" to apply for this position or call Sharon Tsu at for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only. Additional information Seniority level : Mid-Senior level Employment type : Contract Job function : Information Technology Industries : Utilities Referrals increase your chances of interviewing at KOS International Limited by 2x. Get notified about new Information Technology Operations Support jobs in Hong Kong, Hong Kong SAR . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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