Assistant Reservations Manager/Reservations Supervisor

4 days ago

Hong Kong Island, Hong Kong SAR China Hopewell Hotel (Wanchai) Management Limited Full time

Assistant Reservations Manager/Reservations Supervisor Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong. Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column‑free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall. Join Our Team If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members. Responsibilities Supervise daily operation of Reservation department and improve reservation processes with compliance on brand standards Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay Assist in maximizing hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate Perform any ad hoc duties as assigned by the superiors Requirements Minimum 5 years of working experience in Reservations, preferable at least 1 year in supervisory or managerial level Excellent telephone and email manner Able to manage large volumes of information in a clear, logical and concise manner Strong communication, listening and interpersonal skills Candidate with more experience may consider as Assistant Reservations Manager 5 Day Work Week Group Medical Insurance (For Employee and Employee's Children) Dental Care for Employee Complimentary Duty Meal Yearly Discretionary Bonus With a large number of applications received, only shortlisted candidates will be contacted for an interview. Personal data collected will be treated in strict confidence and used for recruitment purposes only. #J-18808-Ljbffr

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