Deskside Support Engineer

5 days ago

Hong Kong Island, Hong Kong SAR China Pro-Tech Technology (Asia) Limited Full time

Add expected salary to your profile for insights Provide help-desk and deskside support to end-users on computer operation and office equipment at the designated branch office and/or main office per assignment. Provide support on equipment maintenance. Provide support on procurement of equipment and software. Provide support for vendor’s on-site visit to the branch office and main office location. Provide support on ad-hoc tasks or projects as per request. Pro-Tech Technology (Asia) Ltd (PTT) was established in 2004 which endeavors to deliver secure, effective, stable and cost-effective IT solution and service to our partners and customers in Hong Kong, Singapore, Macau and South China. We are having sales and service office in these four places, and meanwhile, we are running an operation office in Mainland China. Our Vision Every challenge embraces a vision. Similarly, the computer industry was created by people who had a clear vision and subsequently turned it into a challenge. For instance, Steve Jobs, the founder of Apple Computers, who took the challenge of turning the struggling Apple company into one of the most successful enterprises by masterminding the concept of iPhone. Likewise, Bill Gates, the founder of Microsoft, who envisioned the day when there will be a computer on every desk, home and company. Accordingly, Pro-tech was founded on this same shared vision. Our prime objective is to continue our leadership in the distribution of computer systems, networks and peripherals by bringing the best returns on the investments, achieving maximum cost effectiveness, giving the best value for our customers' investments and, last but not least, the best company for our staff. Requirements: Degree in IT-related discipline. Minimum 2 year of relevant hands‑on experience in supporting Microsoft Windows Operation Systems, general Office automation tools (e.g Microsoft Office suite, Adobe Reader, Zoom…. etc), and office equipment (e.g IP phone, Printer, Desktop PC, Notebook Computer … etc). Interpersonal sensitivity and customer responsiveness with good spoken and written communication skills, and team working skills. Escalation of problems promptly as per the escalation matrix. Good English and Chinese communication skills (both written and spoken). Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? #J-18808-Ljbffr

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