Senior End-User Support Engineer
6 days ago
Senior End-User Support Engineer - Global Financial Institution - Hong Kong /... Join a leading financial services firm as a Senior End-User Support Engineer. This hands‑on role combines technical expertise with strategic oversight, making you the primary resource for critical infrastructure, cloud platforms, and high‑stakes trading environment support. Key Responsibilities Provide L2/L3 support for critical incidents and participate in on‑call rotations. Oversee Microsoft 365 (Entra ID, Intune, Exchange Online), VMware vCenter, and on‑premise AD/DFS. Manage PRTG monitoring, patch management, and backup solutions, focusing on continuous improvement. Serve as the first point of contact for trading applications like Bloomberg, Refinitiv Eikon, and IPC Turrets. Take ownership of improving ticketing, documentation, and control structures. Drive technology projects from conception to rollout. Champion security initiatives, including vulnerability patching and access control. Develop strong partnerships with traders in Hong Kong through effective support. Act as the primary technology partner for local senior management, providing clear and strategic updates. Facilitate communication between global and regional tech teams, ensuring alignment and managing multiple priorities. Ensure high‑quality service delivery through effective vendor relationships. Requirements Bachelor's degree in Computer Science, Information Systems, or a related field. 5+ years of proven experience in a senior hands‑on engineering role within a financial services or high‑frequency trading environment. Deep, practical expertise in: Windows 10/11, Server, Domain Infrastructure, and especially Microsoft 365 Admin Center, Entra ID (Azure AD), Intune, and Exchange Online. VMware vCenter, Azure Virtual Desktop, or similar cloud VDI solutions. Experience with monitoring tools like PRTG and managing incident response SLAs. Networking fundamentals, security patching, backup methodologies, and scripting (e.g., PowerShell) for automation. Proven experience supporting trading floor technologies (e.g., IPC, Bloomberg, Refinitiv). Ability to identify and solve problems before they escalate. Exceptional problem‑solving and analytical abilities under high‑pressure conditions. Experience with improving IT processes, writing documentation, and creating clarity from ambiguity. Ability to engage effectively with traders, senior management, and global tech leads. Knowledge of IT security frameworks, risk management, and compliance. The Sell A competitive compensation and benefits package designed to attract top talent. A central role in a critical hub for a leading global firm. The opportunity to work with a broad range of cutting‑edge technologies that have a tangible impact. #J-18808-Ljbffr
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End-users Support Engineer
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeEnd-users Support Engineer Perform daily IT Technical Support to End-users. Perform Installs, Moves, Adds and Change (IMCA) activities. Perform install, configure, test, maintain, monitor, and troubleshoot End-user workstations and related Hardware and Software. Maintain Inventory of IT facilities. Prepare regular report for Management review. Qualifications...
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End User Support Specialist
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9761 |18 Apr 2019 End User Support SpecialistProvide technical support to end users Prepare, install and configure desktop/laptop hardware & software and other IT equipment according to user request Supporting standard OA applications, desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Provide...
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End User Support Specialist
4 days ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9761 |18 Apr 2019 End User Support Specialist Provide technical support to end users Prepare, install and configure desktop/laptop hardware & software and other IT equipment according to user request Supporting standard OA applications, desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Provide...
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End-User IT Support Engineer
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA consulting firm based in Hong Kong is seeking an End User Support Specialist to provide technical support to end users. The ideal candidate will prepare and configure desktop and laptop hardware, support standard applications, and troubleshoot devices. Candidates with 1-3 years of experience in IT support are preferred, and fresh graduates will also be...
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End-User IT Support Specialist
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading consulting firm in Hong Kong is seeking an experienced End-users Support Engineer to perform daily IT technical support and manage installations, configurations, and troubleshooting of end-user workstations. The ideal candidate will have a higher diploma in a related field, relevant experience in helpdesk support, and knowledge of ITIL practices....
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End User Support Engineer
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading IT consulting company in Hong Kong is seeking an experienced End User Support Engineer. The role involves providing in-house and on-site technical support for end users, dealing with hardware and software issues, and supporting O365/M365 applications. Ideal candidates should possess a diploma in IT or a related field with at least 1 year of...
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IT Helpdesk Engineer
4 days ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to provide first-line end-user support and assist in various IT tasks. The ideal candidate will have a degree in computer science, 1–2 years of IT experience, and strong interpersonal skills. Knowledge of first-line user support is essential, with proficiency in English, Chinese,...
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Senior End-User Support Engineer
6 days ago
Hong Kong Island, Hong Kong SAR China Next Level Search Full timeA leading financial services firm in Hong Kong is looking for a Senior End-User Support Engineer to provide hands-on support and strategic oversight. In this role, you will manage critical infrastructure and cloud platforms while supporting trading applications like Bloomberg and Refinitiv Eikon. Ideal candidates should have over 5 years of experience in...
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End User Support Engineer
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8881 |06 Nov 2025 End User Support Engineer (18-25K) Provide in-house / on-site technical support services for end users. Deal with hardware & software related issues: PC/Notebook, Window 7/10/11, VC support (Webex, Zoom, VooV Meeting), laptop & mobile devices (Apple OSX/iOS/Android) etc. Support O365/M365 applications including Outlook, OneDrive, Excel,...
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End User Support Engineer
4 days ago
Hong Kong Island, Hong Kong SAR China PAMP S.A. Full timeMISSION The job holder ensures smooth daily operations in our Hong Kong office by delivering responsive, high-quality technical support to all users. They leverage strong expertise in Office 365 and trading applications to maintain system reliability and performance. Working closely with global IT teams, the job holder efficiently resolves issues, manages...
