End User Support Engineer
4 days ago
MISSION The job holder ensures smooth daily operations in our Hong Kong office by delivering responsive, high-quality technical support to all users. They leverage strong expertise in Office 365 and trading applications to maintain system reliability and performance. Working closely with global IT teams, the job holder efficiently resolves issues, manages user onboarding, and maintains clear technical documentation. Through their proactive approach and collaboration, they contribute to a secure, efficient, and high‑performing technology environment that supports business success. KEY RESPONSIBILITIES End User Support : Provide first and second‑line support for staff in the Hong Kong office, troubleshooting hardware, software, and network issues. Office 365 Expertise : Support and administer Office 365 applications including Outlook, Teams, OneDrive, and SharePoint. Trading Application Support : Assist with installation, configuration, and troubleshooting of trading applications used by front‑office teams. Incident & Service Management : Respond to and resolve incidents and service requests in line with agreed SLAs, escalating to global IT teams where appropriate. Hardware Management : Set up, configure, and maintain laptops, desktops, mobile devices, printers, and other peripherals. User Onboarding/Offboarding : Manage account creation, permissions, and system access for new hires and leavers. Collaboration : Work closely with global IT and infrastructure teams to ensure consistent support standards and system reliability. Documentation : Maintain clear and up‑to‑date technical documentation, FAQs, and user guides for common support scenarios REQUIRED EDUCATION AND EXPERIENCE Minimum 3 years in IT support, preferably within financial services or trading environments. Strong knowledge of Microsoft Office 365 suite and related administration. Familiarity with Windows desktop environments, Entra ID, and remote access tools. Experience supporting trading applications is highly desirable. QUALIFICATIONS, SKILLS AND EXPERIENCE Strong troubleshooting, diagnostic, and root cause analysis skills. Excellent interpersonal and communication skills, with the ability to support users at all levels of the business. Service orientation Ability to work under pressure Fluent in English; Cantonese or Mandarin is a plus. Microsoft 365 Certified, ITIL Foundation, or equivalent. Hong Kong national or holder of a valid work permit in Hong Kong. #J-18808-Ljbffr
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End-users Support Engineer
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeEnd-users Support Engineer Perform daily IT Technical Support to End-users. Perform Installs, Moves, Adds and Change (IMCA) activities. Perform install, configure, test, maintain, monitor, and troubleshoot End-user workstations and related Hardware and Software. Maintain Inventory of IT facilities. Prepare regular report for Management review. Qualifications...
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End User Support Specialist
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End-User IT Support Engineer
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Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA consulting firm based in Hong Kong is seeking an End User Support Specialist to provide technical support to end users. The ideal candidate will prepare and configure desktop and laptop hardware, support standard applications, and troubleshoot devices. Candidates with 1-3 years of experience in IT support are preferred, and fresh graduates will also be...
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End-User IT Support Specialist
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Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading consulting firm in Hong Kong is seeking an experienced End-users Support Engineer to perform daily IT technical support and manage installations, configurations, and troubleshooting of end-user workstations. The ideal candidate will have a higher diploma in a related field, relevant experience in helpdesk support, and knowledge of ITIL practices....
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End User Support Engineer
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading IT consulting company in Hong Kong is seeking an experienced End User Support Engineer. The role involves providing in-house and on-site technical support for end users, dealing with hardware and software issues, and supporting O365/M365 applications. Ideal candidates should possess a diploma in IT or a related field with at least 1 year of...
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IT Helpdesk Engineer
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hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to provide first-line end-user support and assist in various IT tasks. The ideal candidate will have a degree in computer science, 1–2 years of IT experience, and strong interpersonal skills. Knowledge of first-line user support is essential, with proficiency in English, Chinese,...
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End User Support Specialist
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hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9761 |18 Apr 2019 End User Support Specialist Provide technical support to end users Prepare, install and configure desktop/laptop hardware & software and other IT equipment according to user request Supporting standard OA applications, desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Provide...
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End User Support Engineer
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Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA local consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide technical support to end-users. Your responsibilities will include troubleshooting hardware and software issues, supporting internal users with Desktop Software and MS applications, and assisting in IT guideline implementations. The ideal candidate will have a Higher...
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Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA technology consulting firm in Hong Kong is seeking a Desktop Support Engineer to provide end-user support, troubleshoot hardware and software issues, and manage installation and changes of systems. The role requires a Higher Diploma in a related field and 1-2 years of desktop support experience. Effective communication skills in English and Chinese are...
