VIP Account Manager
1 day ago
We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement. This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto. Key Responsibilities Client Relationship Management Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client. Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs. Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty. Performance & Revenue Growth Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors. Monitor client usage and AUM to uncover growth opportunities and retention risks. Drive product adoption and trading frequency by surfacing relevant features and tools. Client Strategy & Collaboration Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery. Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally. Help grow the business through referrals, network expansion, and deep relationship-building. Requirements 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services. Proven ability to manage high-value/HNW clients with exceptional service standards. Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly). Fluent in one or more languages relevant to your regional market i.e.. Arabic; strong cultural awareness and appreciation required. Highly organized, data-driven, and performance-oriented. Confident communicator and trusted advisor with strong interpersonal skills. Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment. #J-18808-Ljbffr
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VIP Relationship Manager
7 days ago
WorkFromHome, Hong Kong SAR China Kraken Full timeJoin to apply for the VIP Relationship Manager role at Kraken Building the Future of Crypto Our Krakenites are a world‑class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission‑focused company rooted in crypto values. As a Krakenite,...
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WorkFromHome, Hong Kong SAR China Crypto.com Full timeAbout the role We are now seeking a Partnerships Business Development Manager to drive growth by building and nurturing relationships with key Affiliates, VIP clients, and Brokers. This role will be instrumental in expanding our presence within these high-impact segments, ensuring long-term success through strategic partnerships and innovative solutions...
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WorkFromHome, Hong Kong SAR China Crypto.com Full timeAbout the role We are now seeking a Partnerships Business Development Manager to drive growth by building and nurturing relationships with key Affiliates, VIP clients, and Brokers. This role will be instrumental in expanding our presence within these high-impact segments, ensuring long-term success through strategic partnerships and innovative solutions...
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VIP Crypto Relationships Lead
7 days ago
WorkFromHome, Hong Kong SAR China Kraken Full timeA global crypto exchange is seeking a VIP Relationship Manager in Hong Kong to deliver tailored services to high-net-worth clients. The ideal candidate will have over 5 years of experience in relationship management, including at least 2 years in crypto, and will drive client engagement through exceptional service and strategic insights. Fluency in English...
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VIP Partnerships
1 day ago
WorkFromHome, Hong Kong SAR China Crypto.com Full timeA leading cryptocurrency platform in Hong Kong is seeking a Partnerships Business Development Manager to drive growth through strategic relationships with Affiliates, VIP clients, and Brokers. The role requires a strong background in the cryptocurrency ecosystem and a proven track record in relationship management. Key responsibilities include identifying...
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VIP Crypto Partnerships Growth Architect
1 day ago
WorkFromHome, Hong Kong SAR China Crypto.com Full timeA crypto and blockchain company in Hong Kong is seeking a Partnerships Business Development Manager. This role focuses on nurturing relationships with key Affiliates, VIP clients, and Brokers to drive growth in high-value segments. You will identify potential clients, provide excellent service, and innovate partnership solutions that align with the...
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VIP Trading Account Manager
1 day ago
WorkFromHome, Hong Kong SAR China Crypto.com Full timeA leading crypto platform in Hong Kong seeks an experienced Account Manager to manage high-value clients and deliver top-notch service. In this role, you will be responsible for growing client portfolios and driving revenue through excellent relationship management and personalized support. Ideal candidates possess over 4 years of relevant experience, a...
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Remote Helpdesk
5 days ago
WorkFromHome, Hong Kong SAR China Optimum Solutions (Singapore) Pte Ltd Full timeA technology service provider in Hong Kong seeks a Junior Helpdesk Support to assist VIP and end users efficiently. Your role includes responding to support requests, managing user accounts, and troubleshooting hardware and software issues. Proficiency in English and Cantonese is essential, alongside a diploma in IT or related fields. Enjoy benefits like a...
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CRM Architect
1 day ago
WorkFromHome, Hong Kong SAR China Crypto.com Full timeWe are seeking a proactive and growth-driven CRM Architect to support our VIP and Growth teams by managing the implementation, configuration, and ongoing support of a dedicated CRM platform. The ideal candidate will possess expertise in CRM solutions (e.g., Salesforce), have a strategic mindset for solving business challenges, and act as a thought partner in...
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Meology – Account Manager
5 days ago
WorkFromHome, Hong Kong SAR China Meology Limited Full timeMeology – Account Manager / Senior Account Manager As an Account Manager / Senior Account Manager at Meology, you’ll be a part of a team that manages our latest portfolio of brands. You’ll drive the digital marketing strategy from ideation to execution and own the reporting and KPIs of your campaigns. This role will be a great fit for you if you thrive...
