VIP Relationship Manager

Join to apply for the VIP Relationship Manager role at Kraken Building the Future of Crypto Our Krakenites are a world‑class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission‑focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry‑leading security, crypto education, and world‑class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto The team The Private Client Relationship Management team supports Kraken’s highest‑value private clients—high‑net‑worth individuals (HNWIs) who expect a premium, secure, and highly tailored experience. This team ensures Kraken remains the exchange of choice for VIPs by delivering white‑glove relationship management, personalized trading enablement, and high‑impact benefits. Key responsibilities Deliver consistent, high‑quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management. Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data‑driven analysis and proactive strategy execution. Bring Kraken’s private client and VIP offerings to market to ensure benefits remain impactful and competitive. Serve as the trusted point of contact for Kraken’s top private clients, building deep relationships and trust. Execute programs and initiatives that increase client activity, trading, and assets on platform. Leverage blockchain analytics, trading data, and client insights to inform revenue‑generating efforts and strategic decision‑making. Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty. Skills You Should HODL 5+ years of experience in relationship management, account management, or private client sales, including at least 2 years in the crypto space, with a track record of working with high‑net‑worth individuals (HNWIs). Deep understanding of trading product solutions, including spot, margin, and futures trading, as well as OTC trading and lending. Ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results. Highly data‑driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform. Strong personal network within the crypto industry, particularly across HNWI (a plus). Deeper knowledge of cryptocurrency ecosystems—players, frameworks, and market dynamics beyond blue‑chip tokens. Fully aligned with the cypherpunk values outlined in Kraken’s Tentaclements. Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends. Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds. Can travel up to 10% of the time to visit clients and attend events. Fluency in English is required, along with native‑like proficiency in one or more additional languages such as French, German, Dutch, Mandarin, or Arabic. As an equal‑opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development #J-18808-Ljbffr