Head of Frontline Operation Support
2 days ago
Add expected salary to your profile for insights Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Head of Frontline Operations Support , reporting to Head of Customer Services Banking. Key Responsibilities Drive and implement contact centre revenue generation initiatives; prioritize business initiatives with the right balance of business impact and frontline team capacity. Carry out frontline process review, identify process improvement/streamlining opportunities, derive improvement action plans, and monitor progress. Participate in implementing transformational contact centre technologies to modernize the call centre and customer experience, leveraging channel shift and self‑serve. Engage proactively with stakeholders and supporting teams, building effective partnerships to drive business initiatives. Identify areas of improvement on contact centre operations to ensure effective process and quality deliverables. Manage and grow team members through effective coaching, skill uplift and career development. Requirements University degree in Business Administration or other relevant qualifications. Proven experience in banking, preferably with good knowledge of project management and contact centre operations. Strong self‑motivation, analytical and communication skills, presentation skills, interpersonal and negotiation skills. Proficiency in both English and Chinese. Good knowledge of MS Office (Word, Excel, PowerPoint). Why Join Us You’ll achieve more when you join Hang Seng Bank Limited. Company website: LinkedIn: Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best‑in‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages. Issued by Hang Seng Bank Limited. All information supplied by applicants will be used only for recruitment purposes and strictly in accordance with the Bank's personal data policies. Applicants may be considered for other suitable positions within the Bank and its related companies. Personal data of unsuccessful applicants may be retained for up to two years from the date of rejection, and longer if required by a subsisting reason, after which the data will be destroyed. #J-18808-Ljbffr
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Head of Frontline Operations
2 days ago
Hong Kong Island, Hong Kong SAR China Hang Seng Bank Ltd Full timeA leading financial institution in Hong Kong is seeking a Head of Frontline Operations Support to enhance contact centre operations. This role involves driving revenue initiatives, reviewing processes for improvements, and engaging with stakeholders. Applicants should possess a degree in Business Administration, proven banking experience, and bilingual...
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Assistant Manager, Frontline Support Service
1 week ago
Hong Kong Island, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full timeJoin to apply for the Assistant Manager, Frontline Support Service role at Bank of Communications Co., Ltd. London Branch Founded in 1908, Bank of Communications Co., Ltd. (Stock Code: 3328) is one of the oldest banks in China and has acted as one of the country's banknote-issuing institutions. The bank was listed on the Stock Exchange of Hong Kong Limited...
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Assistant Manager, Frontline Support Services
2 weeks ago
hong kong, Hong Kong SAR China Bank of Communications Co., Ltd. Hong Kong Branch Full timeResponsible for reply letters , handle account enquiries, written enquiries/correspondences from various units/ external parties, e.g. regulatory bodies, solicitors, etc. Process court order/search warrant against our customer account(s) Block account for deceased/ bankrupt/ liquidation/ tax recovery Retrieve required account information/ documents from...
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Section Head, Branch Operations Management
1 week ago
Hong Kong Island, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full timeOverview Section Head, Branch Operations Management – Bank of Communications Co., Ltd. London Branch Company Description Founded in 1908, Bank of Communications Co., Ltd. (Stock Code: 3328) is one of the oldest banks in China. The bank has a global network with overseas centers and subsidiaries, focusing on international expansion and wealth management....
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Back-End API Developer
6 days ago
hong kong, Hong Kong SAR China Frontline Data Solutions Full timeJoin to apply for the Back-End API Developer role at Frontline Data Solutions . Frontline Data Solutions provided pay range This range is provided by Frontline Data Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $28,000.00/yr - $33,000.00/yr What You'll Do Build New Features:...
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Hong Kong Island, Hong Kong SAR China Leadingnation Full timeResponsibilities Responsible for reply letters, handle account enquiries, written enquiries/correspondences from various units/ external parties, e.g. regulatory bodies, solicitors, etc. Process court order/search warrant against our customer account(s) Block account for deceased/ bankrupt/ liquidation/ tax recovery Retrieve required account information/...
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Section Head, Branch Operations Management
1 week ago
hong kong, Hong Kong SAR China Bank of Communications Co., Ltd. Hong Kong Branch Full timeResponsibilities: Lead a team in collaboration with business stakeholders to identify, develop, implement, and monitor operational solutions aimed at achieving and surpassing the business objectives. Establish and maintain operational procedures on deposit, money transfer and wealth management that fulfill regulatory requirements and ensure operational...
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hong kong, Hong Kong SAR China Leadingnation Full timeLead and manage Quality control team to oversee Direct Channels & Business Banking’s overall operation controls, ensure all operation processes are fully complied with the regulations and standard set by the Bank and regulator. Main Responsibilities To develop, implement and execute internal control procedures, ensuring adherence to establish effective...
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Head of Operations
4 days ago
Hong Kong Island, Hong Kong SAR China Provisio Capital Full timeWe are looking for an entrepreneurial and hands‑on Head of Operations to join our Hong Kong–based single‑PM global equity long/short hedge fund at an early and formative stage. This role is intended for an operations professional who is excited by building, owning, and scaling a hedge fund platform from the ground up, rather than operating within a...
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Head of Operations Administration
4 days ago
Hong Kong Island, Hong Kong SAR China Miricor Group Full timeDirect message the job poster from Miricor Group Roles and Responsibilities Daily Operations: Manage the day-to-day operations of the beauty centre to ensure efficiency, including staff behavior and customer intake procedures etc. Staff Management: Supervise, train, and motivate frontline staff team to provide excellent customer service and adhere to...