E-Commerce Manager

1 week ago

Kowloon, Hong Kong SAR China The Luxe Manor Full time

Responsibilities: Responsible for daily operation of the Reservations Department, coach and supervise the team on selling strategy, up‑selling, length of stay control and negotiation technique to optimize revenue opportunities. Provide tactical decisions to the Director of Sales and General Manager to determine yield, market mix and rate strategy to maximize occupancy, ADR and RevPAR. Monitor Comp Set pricing on all channels and provide market data to track Comp Set performance in market penetration, fair market share and ranking against competitors for benchmarking. Identify the individual segmentations for Hotel Operations that affect the business plan and develop the Master Room Rate Plan for all segments, including rate structure for Wholesale, Transient, Corporate, Groups and ADS; review them regularly. Set up rate strategies and forecast by analyzing trends in booking patterns of customers, external events and Comp Set. Assist the Director of Sales and General Manager in compiling the Sales & Marketing Plan, and set up rate strategies maximizing revenue in line with company direction and market situation. Manage online distribution channels bookings and online marketing with third‑party websites. Engage TMC consortia participation and third‑party websites to increase business opportunities through the penetration of GDS/ADS channels. Provide up‑selling strategies to all revenue‑generated departments. Requirements: Degree holder in Hospitality Management or related discipline. Minimum 5 years of relevant experience, with at least 2 years in a similar capacity. Excellent command of spoken and written English, Chinese and Mandarin. Strong leadership, interpersonal and analytical skills. Positive, mature, capable of building and leading a team. Candidates with less experience may be considered for the Assistant E‑Commerce Manager role. The Luxe Manor is a stylishly surrealism‑inspired boutique hotel located in Hong Kong’s Tsim Sha Tsui since 2006. Nuzzled amidst the bustling nightlife of Knutsford Terrace, The Luxe Manor boasts 153 stunning guest rooms and 6 themed suites offering a distinct feeling of adventure within Hong Kong’s urban jungle. Dada, the property’s bar and lounge, is creatively reminiscent of the elusive Dada art movement, catering to the stylish segment of both the luxury leisure and business travelers. FINDS is the iconic Nordic restaurant featuring Scandinavian cuisine and a hotspot of molecular mixology. The Luxe Manor is managed by GR8 Leisure Concept Ltd., a Hong Kong‑based hospitality group. For more information, please visit . #J-18808-Ljbffr

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