Operations Manager

Get AI-powered advice on this job and more exclusive features. We are seeking a talented individual to join our Business and Client Services (BCS) team at Marsh. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office. Responsibilities Oversee daily operations to ensure efficient workflow and timely completion of placement and policy servicing tasks, including documentation, policy checks, reporting, data management, and project support. Set performance objectives and monitor productivity closely. Develop and implement new procedures to enhance operational efficiency, accuracy and process. Promote technology adoption and use data analytics to track performance. Establish quality control measures to minimize errors, ensure data integrity and manage audits. Ensure all operational activities comply with relevant insurance regulations, company policy and industry standards. Stay updated on changes in insurance regulations and best practices. Manage complaints and escalated operational issues. Collaborate with stakeholders and onshore/offshore teams to ensure effective operations. Provide coaching and training to the teams to ensure the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Turnaround Times (TATs), accuracy standards, and overall business objectives. Support new technology implementations and operational improvements. Perform ad-hoc tasks as assigned by direct manager. Consolidate feedback from the stakeholders to identify and drive opportunities for continuous improvement. Qualifications 3+ years’ experience in operations including management or supervisory role, with experience in the insurance industry is highly preferred. Proficient communication skills in spoken, listening, and written English and Cantonese are highly advantageous. Strong influencing and persuasion skills, with a self-motivated and resourceful approach to proactively delivering solutions and innovative ideas. Excellent written and oral communications skills, capable of clearly articulating issues and resolutions. Good project management, organizational, planning, and analytical skills. Proficiency in Microsoft Word / Excel / PowerPoint. Solid understanding of insurance processes and regulatory is highly preferred. Candidates with less experience may be considered for Assistant Manager roles. Why join our team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr