IT Technician for User Services Team
2 weeks ago
IT Technician for User Services Team of Information Technology Services (Ref. : ) Information Technology Services provides central IT services to support the University’s teaching learning research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. Information about ITS can be obtained at Role Responsibilities Providing technical support to end users Ensuring the proper functioning of users desktops laptops and other devices Working closely with other teams to provide timely and effective solutions to end-user issues Resolving both hardware and software issues Performing any other duties assigned by CIO or his / her delegates Qualifications and Qualities A diploma (or above) in Information Technology or related disciplines A good command of written and spoken English and Chinese (including Putonghua) Strong communication analytical and problem-solving skills Self-motivated and a team player Certifications of ITIL and CompTIA A and relevant working experience in project management are preferred Required Experience : IC Required Experience Providing technical support to end-users either in-person or remotely Troubleshooting and resolving hardware and software issues and escalating issues to second-tier support when necessary Resolving network connectivity problems Hands‑on experience in maintenance of LAN sockets and testing network cable connectivity Hands‑on experience in supporting both Windows and MAC platforms Hands‑on experience in supporting iOS and Android devices VIP supporting Responsible for installing and configuring various hardware and software components such as printers, desktops, laptops, Operating Systems and productivity software Ensuring that all systems and equipment are in compliance with corporate policies and legal requirements such as data privacy laws and regulations Hands‑on experience in supporting computer‑based audio‑visual solutions including webcasting, video streaming and video conferencing Familiar with live streaming and video conference solutions and software management (experience with Microsoft Teams, Zoom and knowledge of different end‑point devices are preferred) What We Offer The appointment will be made on fixed‑term full‑time contract for 2 years to commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered together with contract‑end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits. How to Apply The University only accepts online application for the above post. Applicants should apply online at the Universitys Careers site ( ) and upload an up‑to‑date CV. Review of applications will start as soon as possible and continue until January 31 2026 or until the post is filled whichever is earlier. The University is an equal opportunities employer and is committed to equality ethics inclusivity diversity and transparency. Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type Full‑Time Experience years Vacancy 1 #J-18808-Ljbffr
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IT Technician for User Services Team
2 weeks ago
Hong Kong Island, Hong Kong SAR China The University of Hong Kong Full timeAdd expected salary to your profile for insights IT Technician for User Services Team of Information Technology Services (Ref.: ) Information Technology Services provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development...
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User Services IT Technician
2 weeks ago
Hong Kong Island, Hong Kong SAR China HKU Careers Full timeA prominent university in Hong Kong seeks an IT Technician for its User Services Team. This role involves providing technical support, ensuring the proper functioning of devices, and troubleshooting issues. Candidates should have a diploma in Information Technology and strong communication skills in English and Chinese. The position offers a full-time,...
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Hong Kong Island, Hong Kong SAR China The University of Hong Kong Full timeA leading educational institution in Hong Kong is seeking an IT Technician to join their User Services Team. In this role, you will provide technical support to end users, ensuring the proper functioning of devices and resolving both hardware and software issues. Candidates need a diploma in Information Technology and strong communication skills in English...
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End User Support Supervisor — Desktop
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hong kong, Hong Kong SAR China Automated Systems (HK) Ltd Full timeA leading support services provider in Hong Kong is seeking an End User Support Supervisor to lead a team of analysts and technicians. The ideal candidate will have a bachelor's degree in Computer Science or related field and extensive IT support experience, including supervisory roles. Responsibilities include managing work schedules, overseeing service...
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hong kong, Hong Kong SAR China Centre for Oncology and Immunology Full timeJob Responsibilities Applications are invited for appointment as Research & Development Technician (Ref.: H03/2023/06) , to commence as soon as possible, on a fixed-term basis, with the possibility of renewal subject to satisfactory performance and mutual agreement. The appointees are expected to assist collaborative research projects in discovery of cancer...
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hong kong, Hong Kong SAR China Excis Compliance Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Excis Compliance WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT HONG KONG! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support...
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Hong Kong Island, Hong Kong SAR China Diocesan Boys' School (DBS) Full timeJoin to apply for the STEAM Technician role at Diocesan Boys' School (DBS) Applications Are Invited For The Following Full‑time Position STEAM Technician Responsibilities Provide I.T. technical support and maintenance for computers, networks, and I&D (D&T) Labs facilities. Assist teachers in using software and I&D equipment for STEAM teaching and learning...
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Hong Kong Island, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeThe Landmark Mandarin Oriental, Hong Kong is looking for a General Technician to join our POMEC team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning...
