Infrastructure Specialist

Overview IT Infrastructure Specialist Responsibilities Provide Windows / VM administration and Tier‑2 technical support. Responsible for system administration, configuration, monitoring and backup. Apply system patches and perform regular maintenance and upgrades. Support Windows / UNIX server administration. Provide Tier‑2 technical support on large‑scale UNIX and Windows systems. Diagnose system hardware and software problems. Maintain technical and reference documents. Provide internal support to VDI platform and diagnose hardware/software problems. Plan and manage implementation of network and technology projects, working closely with internal teams and external customers. Organize project schedule and resources with customers, engineers, vendors and third parties. Evaluate latest technologies and products. Perform business and market analysis and prepare presentations and proposals. Monitor project status, quality, material procurement and progress. Design and implement network infrastructure. Prepare and present project schedule to senior management. Provide user manuals and technical documents for the systems. Carry out system integration tests and user acceptance tests to ensure stability in production. Perform system checking and implementation of programs for performance tuning, troubleshooting and maintenance. Night emergency call support may be required. Provide consultancy services covering project implementation, post‑production support and day‑to‑day operations on Linux platform for mission‑critical systems; night emergency call support may be required. Console management, remote monitoring and support of IT infrastructure – LAN/WAN, servers/network & storage. Manage and execute the job scheduling process according to the pre‑defined work schedule. Responsible for incident, change and problem management, escalation and case follow‑up. Adhere to command center security policy. Requirements Degree in Computer Science, Information Technology or related disciplines. A minimum of 2 years’ experience in Windows 2003 and 2012 server administration. Solid working experience in Windows AD and cluster administration. Knowledge of AIX, Linux, IBM Tivoli, IBM MQ, IBM TSM, Symantec NetBackup/Backup Exec is preferred. Knowledge of networking, firewall, storage, SAN switch, load balancer. Good team player with analytical & problem‑solving skills, self‑motivation and good interpersonal skills. Good command of spoken and written English and Chinese. High diploma or above in Information Technology and related disciplines. 1 to 3 years hands‑on experience with Virtual Desktop Infrastructure support using Citrix XenApp, XenDesktop technologies. Solid work experience in virtualization technologies such as VMware vSphere suite and Citrix XenServer. Good interpersonal, analytical and communication skills. Candidates with less experience will also be considered. Higher Diploma or above in Computer Science, Information Technology or equivalent. Around 2 years or above working experience in system support and administration is preferred. Knowledge in Windows / AIX platform is required. Knowledge in Websphere Application Server, Websphere MQ software, Tivoli software, Symantec NetBackup, MSSQL/Oracle database and EMC SAN is an advantage. Self‑motivated and able to work under pressure and a good team player. Diploma or above in Business or Technologies Management/Computer Science/Electronic Engineering or related discipline. Around 4‑7 years of experience in technologies projects, with knowledge in Internet infrastructure, applications, network and systems administration and support, as well as IT security and system management. Knowledge in Business and Market Analysis, presentation and proposal is highly preferred. Knowledge in Routers / Switches / load balancers / Firewall / Traffic Controller is preferred. Knowledge in Linux, OSI 7 Layers, TCP/UDP/IP, proxy technologies, anti‑virus, spam and spyware/Malware/security is a value added. Holder of PMP, CCIE, JNCIS, JNCIP or equivalent qualification is a value added. Interest in latest product evaluation, new technology research and study is preferred. Good team player with self‑initiative, highly motivated and result‑oriented. Good problem solving, good project planning and management skills. Good communication and presentation skills in both written and verbal English and Cantonese. Fresh Graduate will be considered as Graduate Trainee. Degree in Computer Science or related disciplines. Minimum of 2 years solid experience in project implementation, product upgrade and on‑going support on Linux Server Platform. Strong knowledge on trouble‑shooting, performance tuning, and shell script. Hands‑on experience on Redhat, MySQL, Tomcat, Apache, Sendmail and SSH is a must. Holder of Red Hat Certified Engineer (RHCE) or LPI is preferred. Knowledge of Symantec Backup is a plus. Holder of Higher Diploma or above, candidate who studied IT‑related subjects studied is highly preferred. At least 2‑3 years experience in Command Center is a must. Knowledge Windows / Unix / Network basic operation is highly advantage. Good communication skill in both Chinese and English. Putonghua is an advantage. Strong initiative to learn with customer service oriented and ownership mind. Must be able to communicate effectively with technical team members. Ability to lead and direct the work of others. Ability to deliver the work in multi‑tasking mode and work under pressure. Shift duty required. #J-18808-Ljbffr