Asset Management, Global Liquidity, Client Service Executive – Associate

Central and Western, Hong Kong Island, Hong Kong Job Information Job Identification Job Category Client Service Business Unit Asset & Wealth Management Posting Date 02/26/2025, 01:36 PM Locations Central and Western, Hong Kong Island, Hong Kong Job Schedule Full time Job Description The Global Liquidity Business is expanding rapidly in Asia. As a Client Service Executive Associate within the Global Liquidity team, you will provide dedicated client service to our Global Liquidity clients throughout Asia Pacific. You will provide pro-active service delivery and resolution to client queries and actively develop existing relationships to achieve client satisfaction. You will also have a high level of flexibility and adaptability. Job Responsibilities: Provide daily servicing for transactions and take ownership of processing requests or issues raised through to completion or successful resolution under tight time constraints. Act as the liaison between the client and sales and operations groups with continuous communication. Provide regular updates and training to clients on products and processes. Manage client complaints in accordance with the firm policy and regulatory requirement. Take initiative in identifying opportunities to continuously improve our business processes efficiency, overall client experience and control. Lead/participate in projects related to regulatory changes, digitization initiatives and regional priorities. Represent the team and report team duties/issues in local and regional forums. Required Qualifications, Capabilities, and Skills: University graduate with minimum 5 years of experience at asset management or financial services firm and background in client service. Detail oriented, dedication to accuracy, timeliness, and high productivity while working under pressure to meet deadlines. High energy, dedicated and strong team player Client focus, equipped with strong interpersonal skills to service and maintain strong relationships with clients as well as internal stakeholders. Good listening skills and communication skills, strong language skills in English AND Mandarin are required (both written and spoken). Licensed to carry on Type 1, 4 and 9 regulated activities or willing to take the qualification exam in first 6 months of employment. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. #J-18808-Ljbffr