Retail IT Program Lead: Delivery, SLAs

Job Responsibilities Work within a highly focused, dynamic, and agile division centered on customer principles and deliverables. Ensure overall delivery and customer satisfaction, independently managing a program portfolio of 100+ Cognizant personnel (75% offshore). Act as the customer SPOC from Cognizant, accountable for delivery across multiple...

Job Responsibilities Work within a highly focused, dynamic, and agile division centered on customer principles and deliverables. Ensure overall delivery and customer satisfaction, independently managing a program portfolio of 100+ Cognizant personnel (75% offshore). Act as the customer SPOC from Cognizant, accountable for delivery across multiple...

A leading telecommunications company in Hong Kong is seeking an experienced IT Service Delivery Manager to lead a team of IT professionals. Responsibilities include managing infrastructure services, developing service delivery strategies, and ensuring compliance with SLAs. The ideal candidate holds a Bachelor's degree in Computer Science or IT, has over 5...

Work within a highly focused, dynamic, and agile division centered on customer principles and deliverables. Ensure overall delivery and customer satisfaction, independently managing a program portfolio of 100+ Cognizant personnel (75% offshore). Act as the customer SPOC from Cognizant, accountable for delivery across multiple projects—timelines,...

Work within a highly focused, dynamic, and agile division centered on customer principles and deliverables. Ensure overall delivery and customer satisfaction, independently managing a program portfolio of 100+ Cognizant personnel (75% offshore). Act as the customer SPOC from Cognizant, accountable for delivery across multiple projects—timelines,...

A global performance apparel company is seeking a Retail Shared Services Program Lead in Hong Kong. This role involves leading priority projects critical to the success of the APAC retail business, facilitating collaboration and driving efficiency. Candidates should have 5-8 years of retail leadership experience, strong project management skills, and the...

A leading IT services company in Hong Kong is seeking an experienced program manager with over 8 years in IT and proven expertise in managing large, complex support engagements. The candidate will be responsible for customer satisfaction, stakeholder management, and delivery across multiple projects. PMP certification and knowledge of the retail industry are...

A leading technology solutions provider in Hong Kong is seeking an experienced professional to manage a dynamic program portfolio, ensuring overall delivery and customer satisfaction. The ideal candidate will have over 8 years of IT experience, strong stakeholder management skills, and proven experience in large support engagements. Knowledge of the retail...

A consulting firm in Hong Kong is looking for a Service Delivery Manager in Information Technology. The role requires a Bachelor's degree in Computer Science or related fields and at least 5 years of experience in IT services. Candidates should have hands-on experience in people management and ideally experience in network operation, cost models, SLAs, and...

A global IT consulting firm is looking for an experienced IT Manager in Hong Kong to oversee a program portfolio and ensure customer satisfaction. The role involves managing large support engagements, acting as the single point of contact for clients, and handling operational metrics. Candidates should have 8+ years of experience in IT, PMP certification,...