Innovation Lab Lead – CX

Add expected salary to your profile for insights Reports to: Global Head of Customer Contact Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and organisational...

The role is part of our Digital Department (DGT), which is committed to becoming one of the world’s greatest service brands by transforming into a digital leader known for our strong digital culture and capabilities. As the Digital Innovation Manager, you will be leading digital transformation initiatives within our organization, fostering a culture of...

A leading airline company located in Hong Kong is seeking a Digital Innovation Manager to drive digital transformation initiatives. In this role, you will enhance efficiency by managing the innovation pipeline, collaborating with stakeholders, and developing a strong digital culture. The ideal candidate will have a university degree and at least 7 years of...

A leading premium travel lifestyle brand in Hong Kong is seeking a Solution Lead to manage IT systems at the Cargo Solution Centre. The role involves supporting project consulting, overseeing development teams, and driving solutions in a fast-paced, dynamic environment. Candidates should have over 8 years of IT experience, strong communication skills, and a...

A leading Geo-data specialist is seeking an Assistant Chemist / Chemist in Hong Kong. Fresh graduates are welcome to apply. The role involves carrying out routine chemical tests and maintaining smooth daily lab operations. Candidates should have a Bachelor’s degree in Chemistry or related fields, proficiency in both English and Chinese, and preferably some...

A leading airline company in Hong Kong is seeking a Solution Lead to manage advanced IT systems that enhance B2B and B2C operations. In this role, you will lead technical delivery within the Customer and Commercial Solution Centre, ensuring successful project execution while collaborating with various teams globally. The ideal candidate must possess a degree...

A leading airline company in Hong Kong is seeking an Organisation Development Manager to drive innovation in learning and culture programmes. This role focuses on organisational diagnostics, developing strategies to strengthen culture, and collaborating with senior leaders. Ideal candidates should have a Bachelor's degree in Education or related fields, with...

A leading airline company is seeking an Assistant Manager for Catering and Lounges Procurement to enhance productivity and value in the procurement category. You will manage supplier relationships, conduct market analysis, and support the procurement strategy implementation. The ideal candidate will possess strong negotiation skills, commercial acumen, and a...

A leading airline company in Hong Kong is seeking a Sustainability Commercial Manager for Cargo. This role is crucial in managing partnerships and developing commercial sustainability strategies within cargo. The ideal candidate will have over 5 years of relevant experience, strong commercial acumen, and knowledge of Sustainable Aviation Fuel. You will work...

A leading airline company based in Hong Kong is seeking a Senior Solution Lead to manage advanced IT systems that enhance customer experiences across its global network. The ideal candidate will have over 10 years of IT experience with a strong background in solution delivery for large-scale projects and excellent client relationship skills. This role...