Application Support Engineer

3 days ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Leading beverages manufacturer and distributor Job Description Oversee the efficient running of enterprise software applications (from legacy to web/mobile) ensuring that the systems meet the optimum potential. To act as the system expert and provide relevant advice and guidance. Take leadership in owning issue resolution and driving them to complete by following ITIL standard. Manage Quality Assurance and System Implementation of projects. Handle change requests and ensure deliverables meet user requirements. Provide application support services for enterprise systems within agreed service level. Pro-actively monitor and follow up routine/ad hoc system and database issues. Enforce and follow the SDLC standard and procedures. Liaise with Tier-2 on the development of system enhancements to overcome known problems and propose appropriate solution to fulfill user requirements. Coordinate and work with user departments to collect, identify and analyze business requirements. Assist in execution of all kind of testing and provide accurate testing results. Perform implementation, user training, deployment and production release processes. Support knowledge sharing within IT teams. Able to work with outsourced vendors in HK and other team members in China. Job Requirements Education: University/Polytechnic graduates in Information Technology or related discipline and equivalent. Working Experience: At least 2 years relevant working experience. Good knowledge in MSSQL, SYBASE, C#, ASP.NET, MS Windows and MS Office. Familiar with ITIL standard and Project Management methodologies. Experience in Supply Chain, ERP/SAP, CRM or Sales Force solution will be an advantage. Experience in supporting large scale enterprise applications and system implementation. Familiar with incident support & application development life cycle. A team player with good analytical, organizational and problem solving skills. Strong communication and interpersonal skills, pleasant and positive personality & self- motivated. Ability to work under a dynamic environment, handle multiple tasks and meet tight deadlines. Strong sense of responsibility and able to work independently. Good command of spoken & written English and Mandarin. #J-18808-Ljbffr

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