Application Support Engineer

7 days ago

Hong Kong Island, Hong Kong SAR China MIGSO-PCUBED Full time

Finance & Human Resource Officer at MI-GSO | PCUBED Key Responsibilities Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams. Be responsible for handling business-driven or exchange-driven projects Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems. Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems. Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures. Provide system and process documentation Morning / Lunch shift duty, weekend and holiday work are required. Enhance the automation and resilience of production systems to improve operational efficiency and uptime Technical and Behavioral Competencies Mandatory : Good business knowledge on cash and derivatives products and market rules Experience with system monitoring Good technical / scripting knowledge on Linux/Unix environment Takes initiative and is results driven Strong decision making and analytical skills Ability to innovate Strong team player Excellent interpersonal and communication skills Proficiency in Excel/VBA Proficiency with Python/shell Proficiency with network protocols like TCP, UDP, FIX Qualifications and Experience University qualification with IT Major Minimum of 1-2 years experience in trading support Other Value-added Competencies Knowledge on Fixed income products Seniority level Associate Employment type Contract Job function Information Technology Industries Banking and Investment Banking #J-18808-Ljbffr

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