(Sr.) Customer Service Officer, Distributor Contact Center

A dynamic service company in Hong Kong is seeking (Sr.) Customer Service Officers for its Distributor Contact Center. You will manage distributor inquiries, providing exceptional service and solutions while handling calls and maintaining detailed performance reports. The ideal candidate has a university degree and 2-4 years of experience in underwriting,...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

Our client, a well‑known homeware co. is looking for a Service Executive to join their team: Responsibilities Provide after‑sales service to customers and distributors Visit and review performance of distributors, dealers, and market research of competitors and wholesales market situation for new products promotion Review and check stock and orders from...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

A reputed company located at Wanchai is now looking for a Sales Assistant / Sales Coordinator / After Sales Customer Service urgently. Responsibilities To follow up sales orders & after sales services to customers, distributors To coordinate with distributors, dealers To update product details in system To monitor stock level Requirements 2 years experience...

A technology solution provider in Hong Kong is seeking a Project Manager for Contact Center Solutions. This role involves leading project delivery, managing scope, timelines, and budgets while coordinating with internal teams and external vendors. The ideal candidate will have at least 5 years of experience in project management within IT or telecom sectors,...

A leading technology firm is seeking an AI Transformation & Analytics Manager to modernize contact center operations through artificial intelligence and analytics. The successful candidate will design AI dashboards, apply predictive insights, and lead AI initiatives to improve efficiency and customer satisfaction. Must hold a Bachelor's degree in a related...

A market-leading logistics company is urgently seeking an experienced Customer Service Supervisor to join their growing team in Hong Kong. The role requires leading a 24-hour hotline team, providing exceptional customer service, and ensuring smooth operation of the contact center. Candidates should possess at least a diploma, with significant experience in...

Sr Guest Services Officer / Guest Services Officer / Asst Guest Services Officer Job Purpose To lead the customer service team to provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers. Key Responsibilities Ensure the smooth day-to-day operation of the Concierge Counter...

A well-known homeware company in Hong Kong is seeking a Service Executive to provide after-sales service to customers and distributors. The ideal candidate will have a diploma or degree, over one year of customer service experience, and good command of English. Responsibilities include visiting distributors, maintaining relationships, and reviewing stock and...