Fraud Operations Investigation Officer

2 weeks ago

Kowloon, Hong Kong SAR China HSBC Full time

Fraud Operations Investigation Officer – Hong Kong Business We are seeking a high calibre professional to join our team as a Fraud Operations Investigation Officer . Principal Responsibilities Act as Subject Matter Expert (SME) station at Distribution branches to proactively combat financial crime and protect customers from fraud and scam activity Monitor high‑risk transactions and behavioural alerts using fraud detection systems Contact customers via telephone or face‑to‑face at branches to validate suspicious transactions and identify potential scams Educate customers on scam red flags and persuade potential victims to refrain from transferring funds to fraudsters Collaborate with law enforcement for the prevention/intervention of scam cases and monitor suspicious money mule activities Partner with the offshore fraud operations team to ensure effective and efficient fraud detection and investigation functions. Ensure thoroughness, accuracy and compliance with all relevant regulations and internal policies Communicate information on the most significant investigations and related mitigating actions to support and facilitate a strategic appraisal of the relevant risks Stay abreast of industry trends and developments related to bank fraud and implement best practices to mitigate risks Requirements Ability to convince aggressive customers and de‑escalate high‑stress situations Effective communication, interpersonal and presentation skills to build relationships with customers and internal stakeholders Strong understanding of bank regulations and industry best practices related to fraud risk management Solid experience of fraud investigation and detection methodologies and techniques Ability to work independently and as part of a team Passionate and detail‑oriented Opening up a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. Seniority level: Entry level Employment type: Full-time Job function: Other, Information Technology, and Management #J-18808-Ljbffr

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