Senior Branch Operations Management Manager
5 days ago
Senior Branch Operations Management Manager Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Responsibilities Plan and execute procedures related to Branch network to identify improvement opportunities for streamlining, Branch operations improvement and controls Manage daily branch operation and operational risk with effective measures in place to ensure adherence to Group and local standards Execute measures in support of Anti-Money Laundering, Sanctions, Anti-Bribery & Corruption and Financial Crime Risk policies and ensure implementation excellence Responsible for driving remedial actions from periodic assessments, internal and external audits Manage and perform incident management, central cashier support and regulatory risk activities Obtain staff and customer feedback through regular meetings, branch visits, complaints and NPS to enhance staff and customer satisfaction Support the Head of Service and Operation and collaborate closely within Retail Distribution and wider business units including 2nd & 3rd line-of-defense Support Retail Distribution Management in deploying control measures to adhere to the emerging risk Requirements Solid retail banking experience, with exposure in retail distribution Proven track record in operation management, branch process, control and workflow design Good people leadership to engage, motivate and develop team Strong self-motivation and ability to work independently Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes University degree in Business or related disciplines is preferred Proficiency in both spoken and written English and Chinese Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage. You’ll achieve more when you join Hang Seng Bank Limited. #J-18808-Ljbffr
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Senior Branch Operations
17 hours ago
Hong Kong Island, Hong Kong SAR China Bank of Communications Hong Kong Branch Full timeA leading financial institution in Hong Kong is seeking a Branch Operations Manager. The successful candidate will supervise branch operations, ensure adherence to procedures, and promote consumer banking products. Candidates should hold a degree, possess at least 3 years of supervisory experience in branch operations, and have qualifications including the...
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Branch Operations Manager
17 hours ago
Hong Kong Island, Hong Kong SAR China Bank of Communications Hong Kong Branch Full timeBank of Communications (Hong Kong) Limited is a wholly owned subsidiary of Bank of Communications Co., Ltd., providing personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong. With an extensive network across the city, the bank has set up 37 wealth...
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Section Head, Branch Operations Management
3 days ago
Hong Kong Island, Hong Kong SAR China Bank of Communications Hong Kong Branch Full timeSection Head, Branch Operations Management Founded in 1908, Bank of Communications Co., Ltd. (Stock Code: 3328) is one of the oldest banks in China, and also acted as one of the country’s banknote‑issuing institutions. The bank was listed on the Stock Exchange of Hong Kong Limited and the Shanghai Stock Exchange in June 2005 and May 2007 respectively. At...
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Hong Kong Island, Hong Kong SAR China Bank of Communications Hong Kong Branch Full timeA prominent banking institution in Hong Kong is looking for a Section Head in Branch Operations Management. This senior role requires a candidate with a degree in Business Administration and at least 10 years of experience in retail banking operations. The successful individual will have strong leadership qualities and interpersonal skills, leading a team to...
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AVP, Cluster Manager
7 days ago
Hong Kong Island, Hong Kong SAR China OCBC Full timeAVP, Cluster Manager - Branch Operations 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Lead and contribute to projects for Improving branch operation efficiency via centralization, automation and process simplification Support branches in various daily operational and administration matters....
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Senior Branch Operations Management Manager
17 hours ago
hong kong, Hong Kong SAR China Hang Seng Bank Full timeSenior Branch Operations Management Manager - Hang Seng Bank (HK) Join to apply for the Senior Branch Operations Management Manager - Hang Seng Bank (HK) role at Hang Seng Bank . Some Careers Have More Impact Than Others. If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will...
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Deputy Branch Manager
3 days ago
Hong Kong Island, Hong Kong SAR China PI Business Consulting Limited Full timeDeputy Branch Manager (Branch Operations Manager/Bank Checker Role) Our client are an well established banking institution is seeking a Deputy Branch Manager to join the team. This role is primarily focused on branch operations and compliance. Responsibilities Supervise daily counter operations, ensuring efficiency, service quality, and a well‑maintained...
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Partnerships Senior Manager, Southeast Asia
5 days ago
Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full timePartnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...
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Branch Operations
5 days ago
Hong Kong Island, Hong Kong SAR China Chong Hing Bank Ltd Full timeBranch Operations (Assistant Manager / Manager) Supervise the counter services to ensure smooth and efficient branch operations Enhance customer services quality and assist in resolving customer complaints Prevent misconduct by checking and monitoring the daily operations Provide recommendation on the improvement of branch operation and work processes Ensure...
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Branch Operations Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full timeBank of Communications (Hong Kong) Limited is a wholly owned subsidiary of Bank of Communications Co., Ltd., offering personal, corporate and private banking services through 43 outlets in Hong Kong. Responsibilities Supervise and support the routine operations of branches to ascertain adherence to proper procedures. Engage in sales activities for promoting...