Manager to Vice President, User

1 week ago

Hong Kong Island, Hong Kong SAR China CMB Wing Lung Bank Limited Full time

Manager to Vice President, User & Payment Product (Digital Banking Department) Enhance the capabilities of digital platforms including mobile APP, personal net banking. Develop customer-focused digital experience, formulate various product recommendations and coordinate product development. Assist team lead to liaise with various teams such as business stakeholders, risk stewards, UI/UX design, IT, marketing and operations to generate ideas, define end-to-end customer journeys and shape outcomes. Ensure digital deliverables meet business stakeholders’ requirements and are fit for purpose to release to customers by supporting in-sprint, pre-release UAT and live test. Keep abreast of market and regulatory changes and timely execute product enhancement and other risk‑based diligence. Review the business performance after the launch of the project, support customer enquiries about the product features and solve customers’ difficulties. Requirements Degree holder or above, preferably in Information Management or related disciplines. Minimum 5 years’ experience of digital product management, preferably with exposure in banking or financial sector. Qualification in ECF is preferred. Able to work under pressure and manage deadlines or unexpected changes in expectations or requirements. Excellent communication, interpersonal and analytical skills. Proficient in both English and Chinese; fluency in Putonghua is an advantage. Application questions Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as a Vice President? How many years' experience do you have in the financial services industry? How would you rate your English language skills? #J-18808-Ljbffr

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