Assistant Manager

5 days ago

Hong Kong Island, Hong Kong SAR China Chiyu Banking Corp Ltd Full time

Assistant Manager / Manager – Call Centre, Personal Financial Business Add expected salary to your profile for insights Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax Deliver quality services to customers through inbound and outbound calls Provide after-sale services to diverse customer types Address customer feedback / complaints professionally Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies Requirements IIQE and HKSI holder will be an advantage At least 2 years of customer service experience in banking / financial institutions Independent, self-motivated, customer-centric, able to work under pressure Good command of English and Chinese including Mandarin Proficient in MS Office and Chinese inputs On-shift duty may be required Applicants with more experience will be considered as Manager The employment of this position is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For more details, please refer to Hong Kong Association of Bank (HKAB)’s website regarding the FAQs for In‑Scope Individuals in the MRC Scheme: ( We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with current salary, expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 8/F,Chiyu Banking Building, No. 78 Des Voeux Road Central, Central, Hong Kong or fax to or by clicking Apply Now . Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request. #J-18808-Ljbffr

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