Lead, Process Management

Lead, Process Management & Governance - Cash Management Ops Join to apply for the Lead, Process Management & Governance - Cash Management Ops role at Standard Chartered. Job Summary To participate in local and group projects relating to Cash Management Operations, including process improvement, process automation and outsourcing activity. Responsibilities Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap. Support standardisation of operational processes. Role model a strong, collaborative relationship between Cash delivery teams across functions/geographies and maintain strong lines of communication through an effective communication process. Drive and lead continual experimentation within respective locations to deliver outcomes that align to the strategy and product backlog. Well versed in local processes, local regulations and guidelines, as well as segment-wise variations. Able to lead and drive user acceptance testing activities, including review of test cases, as well as commercial deployment of changes. Aware of operational risks, identify operations capabilities matrix for Cash Management. Track change initiatives for Operations from ideation to post-delivery, in relation to the Cash business plan and scorecard. Assist the unit to ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectations guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/judgment. Ensuring compliance with all applicable Rules/Regulations and Company and Group Policies. Identify exceptions from the norms & initiate corrective and preventive actions. Ensuring continuous improvement in timeliness to the process handled from time to time. Communication to stakeholders on changes and coordinate generic communications and acknowledgements where required. Authorize and monitor payment transactions executed in a timely, efficient and accurate manner. Suspense account investigation and monitoring. Open item investigation and clearance. Governance and monitor processing hubs operate properly according to process procedures and Bank’s policies. Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guideline. Handle Group & Local projects and initiatives such as system enhancement, define user requirements, conduct user acceptance tests etc. Handle ad-hoc duties as instructed. Governance the performance of Processing Centre. Exception cases handling. Internal & External stakeholder management. Incident management. Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes. Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles. Adhere to the Bank’s risk framework and related policies and standards. Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly. In the event of serious governance breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters. Embed Here for good and Group’s brand and values in Cash Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Qualifications Sound knowledge of banking law and practices. Experience in payment operations and customer service. In‑depth knowledge of local and international payment methods and settlement arrangements. A thorough understanding of SWIFT and Local Payment Platforms. Sound knowledge of foreign exchange, Agency Arrangement and relevant banking regulations. Knowledge of the business practice and standards of the Overseas Group offices and correspondents. Thorough understanding of the functionality of the payment systems. Good interpersonal skills. Ability to maintain a good professional relationship with external and internal contacts. At least 15 years or above working experience under Payment Operations. Experience in People Management. Strong skill on incident management. Experience in Project Management. Role Specific Technical Competencies Banking Operations Requirement Writing Manage Change Risk Management About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. #J-18808-Ljbffr