Senior Officer

1 week ago


Hong Kong Island, Hong Kong SAR China Public Bank (Hong Kong) Limited Full time

Overview Senior Officer (Customer Service Hotline) (Ref: CO-DTO) at Public Bank (Hong Kong) Limited. 3 days ago Be among the first 25 applicants. We are a wholly owned subsidiary of Public Financial Holdings Limited ("PFHL"), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high calibre professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you. Responsibilities Deliver professional customer service through answering digital banking enquiries via phone, live chat and email Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly Conduct market surveys and obtain market updates on digital product features within the banking industry Qualifications Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry Fluency of spoken and written English, Cantonese and Mandarin Strong interpersonal and communication skills Good phone manner and a strong customer service mindset Candidates with less experience will be considered as Officer How to apply Please visit our web site for other career opportunities within our Group. Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department by clicking "Apply Now" or fax to or address: Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong. Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address. Seniority level Mid-Senior level Employment type Other Job function Finance and Administrative Industries Banking #J-18808-Ljbffr


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