Senior Account Manager

Group Account Director / Senior Account Director Manage large complex accounts; Ensure operation service excellent for their worldwide operations. Demonstrate a thorough understanding of customers’ business, plan the resources appropriately and offer value proposition with viable solutions to meet your customers’ needs. Discuss the SOP / KPI with customer and ensure all other cross functional departments understand the customer’s service expectation, execute the SOP requirement full compliance of the process and procedures. Deliver reports based on customer’s requirements. Maintain thorough understanding of dynamic market changes in SCM industry, provide the solutions and equip with knowledge of market intelligences. Implement and manage the effective delivery of key customer programs including communication strategies, customer training, and provide the customer’s reports. Coordinate with cross functional teams; liaise with the customers appointed partners and able to establish/sustain strong working relationships across departments or regions. Evaluation of the service with key accounts periodically; determine customers’ unmet needs and evaluate it internally for adequate follow up. Qualifications, Skills & Experience Bachelor Degree or above, Business Administration, Logistic management or other relevant disciplines. Experience in Infor Nexus is a must. Computer Proficiency in MS Office, Excel, PowerPoint. Relevant 5 years of experience in Account Management, logistics industry at least; candidate with operational experience is advantageous. Strong working knowledge of the SCM industry. Able to explain the SOP requirement and operation workflow interactively. Logical mindset, attention to details, hands‑on approach. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world‑wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‑to‑end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW – TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Location: Hong Kong Island, HK Posted: 22h ago #J-18808-Ljbffr